Experience

Agronomix Software : a CULTURA company

• Canada
• Software Development
• 1 - 100 Employee

• • Jan 2023 - Present

• • May 2012 - Dec 2022



DataOne Asia (Philippines) Inc.

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• • Aug 2010 - Dec 2011

   Handled key accounts and managed client expectations in terms of technical requirements, commercial contracts, and guaranteed the delivery of subscribed services on the agreed time frame to ensure client satisfaction and additional opportunities. Organized and maintained client records, proposals and contracts in a secured filing cabinet for better record keeping and to find records easier and faster.  Produced and presented sales reports such as sales pipeline, profit and loss per client and new prospective client list to company management up to the CEO level on regular basis to determine sales status. Prepared eligibility, technical and financial documents to be submitted during government agencies bidding. Reviewed and edited (initial) legal contracts before sending them to company lawyers for final review  Coordinated meetings and presentations for clients, vendors and higher management teams  Coordinated technology requirements with partners such as telecommunications service provider and server vendors, and with internal support teams such as purchasing, accounting, implementation and post-implementation support teams. Show less

• • Aug 2008 - Aug 2010

   Met customers and conducted presentations for better client understanding of the company’s product and services and negotiated pricing to ensure all accounts met the profitability margins as mandated by the company Managed customer inquiries, gathered customer technical requirements, computed Profit and Loss statements, prepared Cash Flow projections and payment schedules to ensure comprehensiveness of sales proposal Communicated agreed terms and conditions with partners as well as with internal departments such as accounting and finance, administrative, implementation and technical support teams for a more smooth and efficient transactions. Participated in marketing activities such as developing newsletters, marketing brochures and organizing events and product launches.  Managed a large government bidding for Managed IT Services which resulted to winning the contract for one year and renewed consecutively for another six quarters. Contract value is CAD$ 600,000. Show less

• • Feb 2008 - Aug 2008



eTelecare Global Solutions

• United States
• Outsourcing/Offshoring
• 300 - 400 Employee

• Technical Support Representative

  • Jul 2006 - Oct 2007

   Answer incoming calls from Dell customers for computer troubleshooting, Dell product inquiries and parts replacement. Process dispatches for replacement of any non-functional computer part and Onsite Technician Service under its applicable hardware warranty.  Answer incoming calls from Dell customers for computer troubleshooting, Dell product inquiries and parts replacement. Process dispatches for replacement of any non-functional computer part and Onsite Technician Service under its applicable hardware warranty.



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Technical Support Representative

  • Oct 2004 - Aug 2005

   Answer incoming calls from SBC Customers for Internet and Network troubleshooting and product inquiries. Was assigned to update team’s bulletin board, monitor team members’ quality scores, and make a detailed report and effective solutions for the team’s improvement.  Answer incoming calls from SBC Customers for Internet and Network troubleshooting and product inquiries. Was assigned to update team’s bulletin board, monitor team members’ quality scores, and make a detailed report and effective solutions for the team’s improvement.



ePLDT

• Philippines
• IT Services and IT Consulting
• 400 - 500 Employee

• Customer Service Representative

  • May 2004 - Aug 2004