Finance Manager

• May 2014 - Present

Manager Revenue Audits - Interline and Refunds

• May 2014 - Present

Etihad Airways, Abu Dhabi, UAE | Manager Revenue Audits – Interline and Refunds | since May’14Commended by senior management for identifying audit recoveries worth AED 12 Million comprising of 2 Million internal and 10 Million external for the year 2016. Led the efforts for conducting 4 Audit workshops for customer support in India, Thailand, USA and UAE in 2016. Played a lead role in successfully organizing and executing Etihad Equity Partner conference in Rome. Held an operational oversight in implementing process improvement initiatives viz. centralization of refunds team set up at Head Office for managing all refunds across Etihad Network Recognized for delivering remarkable improvements in the processes including:- Lowering the audit disputes by 5% of identified ADM- Interline rejections below 1% amongst equity partners- Minimum escalations on refund processing- Zero pending exceptions on Revenue ProcessingGuide and lead multiple teams for handling audit and revenue management operations including:- Audit team- Centralized Refunds team- Operations team- Quality assurance team Fully accountable for coordinating with the audit team and investigators for evaluating the effectiveness of operational and financial controls, and revenue generating practices at all stations. Acting as Revenue Protection Manager, develop revenue assurance strategies including identification and prevention of revenue leakage activities, evaluation of controls coverage, prevent fraudulent activities, and continuous improvement activities. Keep senior management updated and aware of fraudulent activities, over claims and under collections, waivers, current operations and customer relation status through regular communication and by issuing periodic reportsCreating and sustaining a dynamic environment that fosters development opportunities and motivates high performance in team members Show less

Senior Travel Officer

• Oct 2007 - Apr 2014

Oversaw the smooth day-to-day operations of the department while developing and maintaining roster documents for travel plans for Chief Officers/EVP/SVP bookings. Provided leadership to team members through regular feedback to improve performance, prepare weekly rosters and allocation of work duties to ensure appropriate resourcingReviewed existing systems and procedures and designed internal controls/quality checks for various operational areas for achieving higher operational efficiency, resource rationalization and cost reduction. Kept record of all transactions, prepared accounts payable, invoices and purchase orders, and petty cash handling. Trained other staff members on complete implementation of travel policy, approved support staff timesheets and leave requests, and evaluated work performance. Spearheaded the development of strong and reliable reports for facilitating the decision making process and liaison with senior management Show less

Retail Sales Supervisor

• Feb 2002 - Sep 2007