Technical Solutions Specialist

• Feb 2021 - Present

Outreach & Engagement Worker

• Dec 2020 - Feb 2021

NPower Canada is a non-profit organization that strives to launch young adults into meaningful and sustainable digital careers. Its mission is to reduce poverty in Canada by addressing youth unemployment from programs which provides participants with free in-demand digital and professional skills training, and connects them to new and rewarding career opportunities with some of Canada’s largest employers and ensures participants are equipped with the in-demand technical and professional skills most sought after by industry. Show less

Techincal Support Advisor

• Oct 2020 - Dec 2020

Technical Support Advisor Tier 1

• Jun 2020 - Sep 2020

Senior Design & Estimation Engineer

• Mar 2015 - Oct 2018

- Analyzed technical information, data sheets and drawings to cross-reference competitor products, and offer better customized solution to customers to win projects- Managed tasks and delegated inquiries to a team of 3 engineers for security system design, cost estimation and preparation of quotes for ongoing projects to ensure its completion on time- Provided technical support and assistance to consultants and clients with security system information to aid with identify design and budget requirements for an upcoming project- Cultivated and strengthened business relationships with current and prospective customers to drive revenue growth- Responded quickly and professionally to over 100 customer inquiries weekly- Contacted new and existing customers to help realize their needs with specific products and services- Designed and verified integrated ELV security systems for commercial buildings, residential areas, educational and institutional buildings in compliance with international standards- Trained 8 new hires on company’s policies, products, security systems information and day-to-day responsibilities which helped them become a productive team member Show less

Estimation Engineer

• May 2013 - Mar 2015

- Developed technical quotations and proposals for multiple projects with over 300 quotes per month- Prepared complete tender bids and drafted contract terms to meet both company policies and satisfy customer requirements increasing the chance of winning the project- Acted as liaison between external sales representatives and customers to resolve issues and to provide technical data on offered products saving valuable time for company- Delivered an exceptional level of service to each customer by listening to concerns and answering questions building customer relations- Increased new inside customer sales accounts by 50% for FY 13- Illustrated and helped modify CAD drawings to improve security system design in compliance with international standards- Developed and wrote technical documentation for new products for sales team to facilitate in marketing also prepared a variety of security system technical specifications (brand specific) for consultants- Responded quickly to customer concerns and complaints, typically within 24 hours Show less

Assistant Engineer

• Mar 2013 - May 2013

- Organized and gathered data to update customer accounts in system database facilitating quick customer account handling and dealings- Helped negotiate prices, terms of sales and service agreements with customers for small projects successfully with more than 30% profit margins- Estimated quantities and costs of all project materials against specific requirements for more than 10 inquiries per day for review