Experience

The Slimming Clinic

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Logistics Partner

  • Mar 2020 - Present

  Key Responsibilities • Promoted from Reception to Logistics Partner to Patient Service Partner in under 12 months• Assisted the development of employee performance management procedures• Forecasted expected personnel demands and developed forward-thinking approaches, to increase staff retention objectives• Coordinated training and handled logistics and administrative tasks• Responded to general enquiries and record requests from physicians within minimising delays to patient services• Tracked patients through their journey to ensure an outstanding patient experience• Compiled documentation of conditions, treatments & medical charts for clinical & administrative staff, maintaining strict confidentiality and clinical precision throughout• Led all administrative duties, enabling smooth-running processes across the company.• Collected and filed admission reports, discharge reports and coding reports to maintain thorough and accurate patient records• Updated daily reports for medications, sales, cash received, and inventory• Monitored & accurately recorded all complaints received, ensuring that investigation & response deadlines were adhered toKey Achievements• Created a database to organise records in a logical method, increasing productivity by 25-30%• Effectively managed and successfully resolved patient enquiries within 8-10 minutes, ensuring appropriate records were maintained and all relevant personnel were informed• Booked and managed 10-15 patient bookings per day Show less

• Logistics Partner

  • Jul 2020 - Jan 2021

  Key Responsibilities • Educated management on successful approaches for enhancing staff policy implementation and enforcement, preventing legal issues involving employees• Updated E-Clinics with daily delivery updates for each patient account• Liaised with Courier Partner regarding delays, returns, and issues with medication delivery• Assisted in the assessment of improved compensation packages, attracting highly qualified applicants for organisational vacancies• Supported recruitment of new staff, including assisting in job interviews, conducting exit interviews & providing administrative services for onboarding processes• Optimised supply chain procedures to maximise quality of delivery• Supported in negotiations with key suppliers for optimal pricing and overall profitability• Investigated root causes of material shortages, implementing and logging corrective actions to maintain traceabilityKey Achievements • Enhanced team workflows and employee job satisfaction by 10% by coordinating communication between managers and employees• Was able to reduce administrative costs of logistics by 10-15% through process enhancements Show less

• Reception

  • Mar 2020 - Jun 2020

  Key Responsibilities • Responded calmly and compassionately to all patient queries, seeking best-possible resolution• Protected patient rights, providing continued discretion and confidentiality in line with company rules• Scheduled patient appointments using the booking system, providing additional confirmation through the service• Maintained timely check-in services, notifying clinicians of patient arrival for efficient appointment running• Administered any new complaints received centrally (via post, email, head office, telephone calls or from external bodies) and assigned for investigation to the relevant team• Oversaw the input and maintenance of complaints into database systems and generated data from the systems when requested• Create new tickets received via emails and telephone callsKey Achievements• Answered incoming telephone calls within 2 minutes to facilitate excellent patient services• Improved data quality by 25-30% by improving procedures needed to keep records up to date Show less



MAC Outsourcing Solutions

• Associate Consultant - Recruitment

  • May 2013 - Jun 2015

  Key Responsibilities • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer • Reviewed and improved current recruitment process to ensure maximum effectiveness • Monitored applications, qualifying and shortlisting responses to improve workflow efficiency • Maintained high suitability standards through thorough screening, interview & assessment processes, securing optimal outcomes • Ensured diligent new starter and leaver processes, maintaining continued compliance • Prepared and debriefed candidates throughout interview process Key Achievements • Successfully placed 17 candidates in long-term roles, exceeding targets • Analysed up to 75-80 applications (per role) to evaluate candidate database & find the best candidate Show less



Namshi.com

• United Arab Emirates
• Retail
• 700 & Above Employee

• Data Coordinator

  • Jun 2013 - May 2015



Cosmetic Plastic Surgery Clinic

• Mumbai Area, India

• Office Administrator

  • Jun 2011 - Jul 2012



TITUS Construction, LLC

• United States
• Construction
• 1 - 100 Employee

• Office Administrator

  • Jan 2009 - May 2011

• Personal Assistant to the MD

  • Jun 2008 - Dec 2008



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Jun 2006 - Mar 2008



Air Sahara

• Airlines and Aviation
• 1 - 100 Employee

• Cabin Crew

  • Feb 2005 - Jun 2006



The Cosmetic Surgery Institute

• Assistant Front Office Manager

  • Aug 2004 - Jan 2005