Hotel Operations Manager

• Jan 2023 - Present

Senior Assistant Manager

• Jul 2022 - Jan 2023

Food and Beverage Manager

• Aug 2019 - Mar 2022

Restaurant And Bar Manager

• Jun 2018 - Aug 2019

Restaurant Manager

• May 2017 - Jun 2018

Assistant Restaurant Manager

• Jan 2017 - May 2017

Manager in Training

• Apr 2015 - Jan 2017

Waiter

• Sep 2014 - Apr 2015

Hospitality Supervisor

• Feb 2011 - Apr 2015

Hospitality Supervisor

• Feb 2011 - Apr 2013

Lecturer (Temporary contract)

• Feb 2015 - Mar 2015

I was covering the lectures for Hospitality Operations (F&B) for a month. My responsibilities included delivering theory based lectures and supervising/training the students in the training restaurant. I also developed weekly menus, managed reservations and enquiries, managed the social media platforms and created promotional flyers. I was covering the lectures for Hospitality Operations (F&B) for a month. My responsibilities included delivering theory based lectures and supervising/training the students in the training restaurant. I also developed weekly menus, managed reservations and enquiries, managed the social media platforms and created promotional flyers.

Trainee

• May 2013 - Sep 2013

Room Service Dept. F&B Room Service Dept. F&B

Employee

• Jun 2011 - Oct 2011

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Waiter

• Jun 2010 - Sep 2010

Duties & Responsibilities as a waiter: • Welcomed guests, made recommendations, and took their orders (food and beverage) utilizing upselling techniques. • Assisted clients in menu decisions. • Track record of successful client retention by serving methods. • Maintained inventory and proper parts of bar area. • Maintained complete knowledge of P.O.S. and manual systems • Opened and served alcoholic and non-alcoholic beverages to customers ( In accordance to established alcohol policies) • Handled guest complaints in a professional manner ensuring complete guest satisfaction • Maintained cleanliness of lounge and service areas. Ensured work area was orderly and the bar was properly stocked. • Collected accurate payment from the guest and deposited the exact amount of sales. • Assisted Assistant Manager in closing restaurant. • Participated in monthly staff meetings and training sessions. Show less

Waiter

• Feb 2008 - Feb 2009

see duties & responsibilities above see duties & responsibilities above

Transfer Representative & Booking Agent

• Oct 2007 - Jan 2008

- Guest Transfers - Customer Service - Bookings and Organisation of Tourist Activities - Provision of Information about the City - Dealing with customer queries and resolving problems - Guest Transfers - Customer Service - Bookings and Organisation of Tourist Activities - Provision of Information about the City - Dealing with customer queries and resolving problems

Trainee, Assistant Waiter, & Waiter

• May 2004 - Sep 2007

I worked in a variety of bar and restaurants for this company throughout Turkey as both a full and part-time waiter and barman. These bars and restaurants included The Chinese Inn Restaurant, Vona Restaurant, and New Season Restaurant. My Duties and Responsibilities: • Welcomed guests, made recommendations, and took their orders (food and beverage) utilizing upselling techniques. • Assisted clients in menu decisions. • Track record of successful client retention by serving methods. • Maintained inventory and proper parts of bar area. • Maintained complete knowledge of P.O.S. and manual systems • Opened and served alcoholic and non-alcoholic beverages to customers ( In accordance to established alcohol policies) • Handled guest complaints in a professional manner ensuring complete guest satisfaction • Maintained cleanliness of lounge and service areas. Ensured work area was orderly and the bar was properly stocked. • Collected accurate payment from the guest and deposited the exact amount of sales. • Assisted Assistant Manager in closing restaurant. • Participated in monthly staff meetings and training sessions. Show less

Trainee & Barboy

• May 2003 - Sep 2003

My duties and resposibilities was • Opening of snack bar, pool bar, and disco bar. • Maintained inventory and proper parts of bar area. • Opened and served alcoholic and non-alcoholic beverages to customers ( In accordance to established alcohol policies) • Handled guest complaints in a professional manner ensuring complete guest satisfaction • Maintained cleanliness of lounge and service areas. Ensured work area was orderly and the bar was properly stocked. • Assisted Assistant Bar Manager in closing bar. • Participated in monthly staff meetings and training sessions. Show less