Experience

SA Commercial

• South Africa
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Executive

  • Nov 2020 - Present

  On their OMF money account campaign On their OMF money account campaign



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Consultant

  • Jun 2020 - Aug 2020

  Company -Teleperformance S.A. Position- Customer care expert Duties- taking inbound calls regarding the customers utility bills, meter readings, amongst other services offered. Creating payment plans where needed. Troubleshooting and investigating. Period: 01/06/2020 - 31/08/2021Reference- Teleperformance-SSE Name : Raldiyah ArensePosition: Team leader Cell: 068 307 9045Email: Raldiyah.arendse@teleperformance.com

• Customer Service Representative

  • Jun 2020 - Aug 2020



Sigma Connected Group

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Mar 2020 - Jun 2020

  Company Sigma- retreat Position- Collections agent Duties- calling and taking inbound calls regarding a payment plan that needs to be set up or paid, in order to ensure that the customer utility bill is paid in a manner that is beneficial to the business and manageable for the customer. Period- 06/03/2020- 01/06/2020 Reason for leaving- Covid 19 out break and I got an opportunity to work from work. Reference- Sigma- Eon campaign Name: Fazlin Position: Trainer Cell: 073 224 1981 Email: fazlin.jones@sigmasa.co.za Show less



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Webchat and Back office

  • Sep 2016 - Nov 2018

  Company: Webhelp Position: customer service advisor/Web Chat advisor + Back office support Period: 26/09/2016 - 30/11/2018 Duties: Liaising with customers via a web chat platform. Resolve any complaints or conflict via chat/email/Call. Occasionally Back office support i.e. follow up on customers emails. Reference: Webhelp -Yodel campaign Name: Tashriq Position: Team manager Cell- 061 905 6228 email- tashreeqjacobs199@gmail.com Company: Webhelp Position: customer service advisor/Web Chat advisor + Back office support Period: 26/09/2016 - 30/11/2018 Duties: Liaising with customers via a web chat platform. Resolve any complaints or conflict via chat/email/Call. Occasionally Back office support i.e. follow up on customers emails. Reference: Webhelp -Yodel campaign Name: Tashriq Position: Team manager Cell- 061 905 6228 email- tashreeqjacobs199@gmail.com



Capita South Africa

• South Africa
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Advisor

  • Jun 2015 - Sep 2016

  Company: Capita Position: customer service advisor(uk) Period:20/06/2015 - 05/09/16 Duties: Liaising with customers over the phone inbound and outbound. Do follow ups and update their details if needed. Reference: Carphone warehouse campaign Name: Sibongile Booi Position: Team manager Work- 0612491640 Cell- 0721178177 Company: Capita Position: customer service advisor(uk) Period:20/06/2015 - 05/09/16 Duties: Liaising with customers over the phone inbound and outbound. Do follow ups and update their details if needed. Reference: Carphone warehouse campaign Name: Sibongile Booi Position: Team manager Work- 0612491640 Cell- 0721178177



Game

• Cape Town, Western Cape, South Africa

• Cashier Customer Service

  • Jun 2014 - Feb 2015

  Company: Game Position: Cashier Period:19/06/14- 01/02/15 Duties: Levy sale, Organise, Paperwork, Promoting services and products. Deal with large amounts of cash. Complaints handling. Reference: Game Name: Alison Peterson Position: Manager Work- 021 673 6000 Cell- 072 030 91 Company: Game Position: Cashier Period:19/06/14- 01/02/15 Duties: Levy sale, Organise, Paperwork, Promoting services and products. Deal with large amounts of cash. Complaints handling. Reference: Game Name: Alison Peterson Position: Manager Work- 021 673 6000 Cell- 072 030 91