Experience

Protech Synergy

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Business Analyst

  • Dec 2021 - Present

  Work closely with user to identify the business needs and determine best solutions to address ongoing business requirement. Translate users' requirements into business requirements. Work with development team to build high-quality solutions. Involve in implementation documentation and ensure documentation is up to date at all time. Conduct training to user. Perform checking to ensure project development is being setup according to requirement. Work closely with user to identify the business needs and determine best solutions to address ongoing business requirement. Translate users' requirements into business requirements. Work with development team to build high-quality solutions. Involve in implementation documentation and ensure documentation is up to date at all time. Conduct training to user. Perform checking to ensure project development is being setup according to requirement.



Setel

• Malaysia
• Technology, Information and Internet
• 200 - 300 Employee

• IT Technical Operations

  • Jul 2021 - Nov 2021

  Troubleshooting and fixing application, system, and database issues. Resolve most technical incidents independently. Work with team members to resolve more complex or cross-technology incidents. Identify potential escalations and alert management proactively. Create and improve operations processes for user inquiries, including solving 50+ customer inquiries weekly through CRM platform including Zendesk, Jira and Confluence. Troubleshooting and fixing application, system, and database issues. Resolve most technical incidents independently. Work with team members to resolve more complex or cross-technology incidents. Identify potential escalations and alert management proactively. Create and improve operations processes for user inquiries, including solving 50+ customer inquiries weekly through CRM platform including Zendesk, Jira and Confluence.