Fathima Rasha

Cloud Support Engineer at Aintree Tech Solution Private Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Kerala, India, IN

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Aug, 2023
    - Oct, 2024
  • Maps Technical Fundamentals Credential
    Google Cloud Skills Boost
    Sep, 2023
    - Oct, 2024
  • Google Education Deployment Credential
    Google Cloud Skills Boost
    Jul, 2023
    - Oct, 2024
  • Google Workspace Sales Credential
    Google Cloud Skills Boost
    Jul, 2023
    - Oct, 2024
  • Google Education deployment credential
    Google Cloud Skills Boost
    Jun, 2023
    - Oct, 2024
  • Google cloud sales credential
    Google Cloud Skills Boost
    Jun, 2023
    - Oct, 2024
  • Google education sales credential
    Google Cloud Skills Boost
    Jun, 2023
    - Oct, 2024
  • Google Workspace deployment Services credential
    Google Cloud Skills Boost
    Apr, 2023
    - Oct, 2024

Experience

  • Aintree Tech Solution Private Limited
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Cloud Support Engineer
      • Feb 2023 - Present

      MICROSOFT 365 1. Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365. 2. Provide technical support for customers from various Office 365 products and services 3. Utilize Azure AD and/or existing PowerShell scripts to customize clients’ Office 365 portal. 4. Manage SLA tickets. 5. Office 365 Exchange Online, Mail flow GOOGLE WORKSPACE 1. Google Workspace (Advanced knowledge of Gmail and comprehensive knowledge of all other core G Suite apps). 2. Google Cloud Directory Sync. 3. Message routing and associated troubleshooting. 4. Message Hygiene Technologies and SPF, DKIM, and DMARC. 5. Configuring and troubleshooting email transport technologies (DNS, SMTP, IMAP4, POP3, etc and associated desktop and mobile clients. 6. Planning and execution of email migrations. 7. Spam and phishing outbreak response and mitigation. Show less

  • Aeth Analytica Pvt Ltd
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Human Resources Executive
      • Jul 2022 - Nov 2022

      • In charge of all office administration related matters • Provide full range support in HR duties including recruitment, appointment and confirmation letters, and orientation, coordination of all training and educational activities. • Responsible for the recruitment process and conducting new staff orientation • Responsible for maintenance of office facilities and stationery purchases • Monitor staff claims and leave applications • Update and maintain staff records and personal file Show less

  • XL Technologies
    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Engineer
      • Jan 2021 - Dec 2021

       Email Support • Handle inbound and outbound technical calls and provide the technical support needed for the customers. • Handling all domain and email support troubleshooting. Partner with client resources to assist in the implementation of G Suite for enterprise customers. • Plan, set up, and execute data migration from the client’s legacy system to G Suite using Google or 3rd party migration tools. • Email Hosting via self-hosting and third-party provider. • Assisting customer with email outlook configuration and troubleshooting. • Handling admin console by managing and setting up as per user request.  Web Project Coordinator • Organizes and coordinates on-going Web projects and functions a point of contact between lines of business and the Web team  Email Marketing and Newsletter • Responsible for implementation and launch of email campaigns for full-service clients of an enterprise level email service provider. • Tasks include project management of campaign process; setting up Newsletter/campaign in Mail Chimp, scheduling and coordination of creative resources, attaining client approval and launch of campaigns within approved timeline. • Responsible for the development and execution of email sent averaging 35k – 40k a month. • Proofread/test emails to ensure all web links, images and subject lines are correct. • Track deliverability and click/open rates in relation to the number of subscribers in the database. Show less

    • Customer Support Manager
      • Apr 2020 - Dec 2020

      • Efficiently and effectively handle queries from customers on chat, email and phone • Resolving day-to-day customer complaints by ensuring highest levels of customer support and ensuring expectations are met in a timely and professional manner. • Monitor the performance of all customer-related operations and provide progress and status reports • Efficiently and effectively handle queries from customers on chat, email and phone • Resolving day-to-day customer complaints by ensuring highest levels of customer support and ensuring expectations are met in a timely and professional manner. • Monitor the performance of all customer-related operations and provide progress and status reports

Education

  • Lbs college of engineering kasargod
    2015 - 2019

Community

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