Faten Jawher
Manger Facilities Airport Lounges-Abu Dhabi at Etihad Airways- Claim this Profile
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Bio
Kristen Lloyd
I worked along side Faten for 5 years and can truly say she inspired me! Faten worked tirelessly to ensure 100% satisfaction in the Etihad Lounges. Faten has a natural ability to create strong interpersonal relationships and uses this ability to be able to get great results from her colleagues, team members and vendors she manages. You always know where you stand with Faten- she is firm but fair with everyone she deals with and will go out of her way to help. Faten has dedicated many years to honing her skills in Facilities Management and is always wanting to learn more. I've been so lucky to call her my colleague and friend and learned so much from her. She is a true asset to anyone she works for and with!
Kristen Lloyd
I worked along side Faten for 5 years and can truly say she inspired me! Faten worked tirelessly to ensure 100% satisfaction in the Etihad Lounges. Faten has a natural ability to create strong interpersonal relationships and uses this ability to be able to get great results from her colleagues, team members and vendors she manages. You always know where you stand with Faten- she is firm but fair with everyone she deals with and will go out of her way to help. Faten has dedicated many years to honing her skills in Facilities Management and is always wanting to learn more. I've been so lucky to call her my colleague and friend and learned so much from her. She is a true asset to anyone she works for and with!
Kristen Lloyd
I worked along side Faten for 5 years and can truly say she inspired me! Faten worked tirelessly to ensure 100% satisfaction in the Etihad Lounges. Faten has a natural ability to create strong interpersonal relationships and uses this ability to be able to get great results from her colleagues, team members and vendors she manages. You always know where you stand with Faten- she is firm but fair with everyone she deals with and will go out of her way to help. Faten has dedicated many years to honing her skills in Facilities Management and is always wanting to learn more. I've been so lucky to call her my colleague and friend and learned so much from her. She is a true asset to anyone she works for and with!
Kristen Lloyd
I worked along side Faten for 5 years and can truly say she inspired me! Faten worked tirelessly to ensure 100% satisfaction in the Etihad Lounges. Faten has a natural ability to create strong interpersonal relationships and uses this ability to be able to get great results from her colleagues, team members and vendors she manages. You always know where you stand with Faten- she is firm but fair with everyone she deals with and will go out of her way to help. Faten has dedicated many years to honing her skills in Facilities Management and is always wanting to learn more. I've been so lucky to call her my colleague and friend and learned so much from her. She is a true asset to anyone she works for and with!
Credentials
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Corporate Security Awareness
-Nov, 2010- Nov, 2024 -
Empowered communication
VP performance,Learning&DevelopmentNov, 2010- Nov, 2024 -
safety management system
VP Performance,learning&developmentNov, 2010- Nov, 2024 -
Tempus IC Course
-Sep, 2010- Nov, 2024 -
Interview Skills For Selection
VP Performance,Learning & DevelopmentJun, 2010- Nov, 2024 -
Iachieve Performance Management
VP Performance,Learning & developmentJan, 2010- Nov, 2024 -
Preparing Yourself For Promotion
Head of Crew PerformanceDec, 2009- Nov, 2024 -
cabin Crew of the month
Head Of Crew performanceOct, 2009- Nov, 2024 -
IFS Leader Ship Forum
Head Of Crew PerformanceMay, 2009- Nov, 2024 -
Critical Incident stress management:Group Crisis Intervention
-Sep, 2008- Nov, 2024 -
Special Assistance Team Training
EPR Special Assistance Team ManagerSep, 2008- Nov, 2024 -
cabin crew Conversion Course A319/320
JAR-OPS 1.1010Oct, 2007- Nov, 2024 -
Premium Service Enhancement Program
-Aug, 2006- Nov, 2024 -
B777-300 Training Course
-Dec, 2005- Nov, 2024 -
Guest service Enhancement Programme
-Aug, 2005- Nov, 2024 -
cabin Manager Promotional Course
-Feb, 2006- Nov, 2024 -
Cabin crew Initial training
-Apr, 2005- Nov, 2024 -
Inspired service Team Training
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Experience
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Etihad
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Manger Facilities Airport Lounges-Abu Dhabi
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Sep 2013 - Present
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Premium Lounge Duty Supervisor
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Jan 2013 - Sep 2013
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Cabin Crew Recruitment
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Nov 2009 - Dec 2012
I have a broad knowledge of the current Cabin Crew Recruitment process. During my time with Etihad, I have built strong relationships not only with related departments, but many others as well. Working alongside the current Recruitment Manager has increased my knowledge of the processes. Being part of the “Working group” for the new Careers website (StepStone) enhanced my capabilities enabling me to be innovative, hands-on, and up-to-date with the current day-to-day operations. For the past almost 3 years, I have been a Recruitment Officer (part time), leading many Assessment days both locally and abroad. With that experience, it has developed my managerial skills, strengthened my confidence in decision-making and problem solving I pride myself on displaying a high level of professionalism by always being a willing participant to do the best we can to meet our targets. My strong interpersonal skills, flexibility and dedication have helped me become a strong Cabin Manager and Recruiter. With the experience I have gained, I truly believe that I have the capability to handle situations in both positions and all the responsibilities it entails. Show less
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Cabin Manager
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Apr 2005 - Dec 2012
as a Cabin Managers i am accountable for the day to day leadership and management of a team of up to 13 Cabin Crew and for service delivery to our guests. my role include several duties and responsibilities mentor, guide and motivate my team to ensure consistently high safety standards, empower them to achieve a premium level of onboard service, PR and hospitality. as a cabin manager i must be seen as champions of service excellence to our guests.
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Senior Cabin Manager
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Jun 2008 - Apr 2009
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Senior Duty officer ( acting Grooming & briefing)
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Aug 2007 - Jun 2008
- conduct briefing checks ,making sure all Cabin crew and cabin manager are up to date and hold the related documents ( travel doc's,manuals ..)-coach,guide and highlight areas of strength and development cabin manager need to work on or keep consistent- provide constructive feed back to cabin crew and follow up- follow up day to day cabin crew operation -prepare relevant flight documents - check cabin crew image and style ( grooming ),prior every flight and provide fed back - meet and keep higher management updated-provide summery on day to day operation - decision making and minimizing risks of issues effects flight operation Show less
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Royal Jordanian
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Jordan
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Airlines and Aviation
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700 & Above Employee
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Cabin Crew
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Jul 1996 - Mar 2005
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Education
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1992 - 1994
Alwatanieh College - jordan
Bachelor of Applied Science (BASc), College/University Preparatory and Advanced High School/Secondary Diploma Program
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