Experience

Paziresh24

• Iran
• Health, Wellness & Fitness
• 1 - 100 Employee

• Product Manager

  • Jan 2023 - Present

  -Updated doctor data using the medical system API, boosting accuracy by 25%.-Redesigned and fixed the follow-up booking system for enhanced performance.-Launched an efficient payment system at hospitals, boosting the referral rate by 15%-Improved the recommendation system for full doctor slots, increasing bookings by 8%.-Enhanced the rate and review system to allow users to modify their comments, resulting in a 10% reduction in support tickets.

• Associate Product Manager

  • Apr 2022 - Jan 2023

  -Improved search ACP from 8 to 3 by changing to the doctor-ranking algorithm.-Led user research and suggested crowdsourcing to lower bounce rates effectively.-Increased conversion rates by 15% and improved the user experience by redesigning the suggestion feature.-Headed team to revamp appointment system, resulting in 12% fewer cancellations.

• Project Manager

  • Aug 2021 - Apr 2022

  -Managed 9-member cross-functional team, comprising developers and support specialists.-Improved user NPS from 67% to 83% through effective support ticket management.-Identified user problems and conducted analyses for developers to improve the product.-Surpassed 900 new hospital doctor registrations in 7 months.-Mentored an individual into a project manager role.

• CX Manager

  • Apr 2021 - Aug 2021

  -Collected diverse customer feedback, analyzed data, and identified growth opportunities.-Improved the user NPS from 42% to 67% by identifying and solving problems.-Automated the process of sending consent forms to hospital officials.

• Sales Specialist

  • Jan 2021 - Apr 2021