Fatema Lokhandwala
Senior Manager - Merchandise & Content at PropShop24- Claim this Profile
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English Full professional proficiency
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Hindi Full professional proficiency
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German Elementary proficiency
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Gujarati Elementary proficiency
Topline Score
Bio
Credentials
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Verified International Academic Qualifications
World Education Services (WES)Sep, 2019- Sep, 2024 -
ITIL V3 Certification
PEOPLECERTJun, 2015- Sep, 2024
Experience
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PropShop24
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India
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Retail
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1 - 100 Employee
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Senior Manager - Merchandise & Content
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Oct 2019 - Present
- Leading a team of 15+ to ensure the right product/merchandise collections are launched on the website.- Content creation and management for the website - products, product descriptions, content and SEO writing.- Data analysis, brand management, sales forecasting, inventory planning and website content management.- Responsible for ideation, curation and launching the in-house label for the website.- Heading the content creation for email marketing, new proposals and marketing initiatives, brand communication and season launches.
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Indigo Consulting
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Canada
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Consumer Services
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1 - 100 Employee
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Content Writer
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Jun 2018 - Sep 2019
Long-form content writer for all things digital - mailers, websites, apps, blogs and more. Worked on digital communication and website content for Bajaj Allianz Life & General Insurance, Total, HDFC Bank, IndusInd Bank, IFFCO, Ariel, Welspun, Bajaj Auto, HSBC Bank, IndiaFirst Life Insurance, IndoStar, Khaitan & Co, Linen Club, National Stock Exchange, Meril Life, Reliance Mutual Fund, Tata Capital and more.Copywriter for digital and social strategy, ideation and conceptualisation to acquire new accounts and projects. Worked on brands such as Bajaj Auto, HDFC Bank, Vitabiotics, Amazon, Reliance Fresh, Punjab National Bank, Hindware, Axis Bank and more.
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Pepper
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Internet Marketplace Platforms
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1 - 100 Employee
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Editorial Analyst
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Apr 2018 - Apr 2019
Blog and article writer.
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Website Content Manager
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Nov 2017 - Nov 2018
Manage back end of the e-commerce website.Create and promote brand content on social media.Write product descriptions.Handle product selling on website, Snapdeal, Propshop24.
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Inkspire Media
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India
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Advertising Services
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1 - 100 Employee
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Content Lead
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Nov 2017 - Jun 2018
Managing and creating unique and engaging content.Created content and managed social media marketing for brands like Francesco's Pizzeria, Play the Lounge, Saboro Health Cafe, A Vanilla Bean and more.
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Human Factors International
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Project & Training Operations Manager
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May 2016 - Nov 2017
Working with VP – Project Management to streamline the HFI business and projects. Designing reporting templates for different client projects. Creating Databases, tables & views for data backup and processing reports. Understanding the resources, skill set and estimated time span required for a new request from client. Generating the Earn/burn progress report for various projects. Managing training course analysis for all UX trainings carried out by HFI across various regions. Providing assistance in planning and implementing HFI Training Programs initiated throughout the year at different locations in the Middle East, Asia, Africa, and Australia Region. Answering and responding to queries and communications, such as phone calls, emails, and web-based enquiries from participants and prospective participants. Managing and updating database of Training related MIS and Instructor related data. Documentation post registration and payment using the CRM Tool used by HFI. Nomination List, List of Certificates to be issued, Exam related MIS and Expense Statement. Maintenance of ISO documents (Attendance Records, Certificates Record, MIS Resource Requisition, Participants Profile, Customer Complaints & Query Resolution, Registration Confirmation File, and Training Co-ordination Checklists). Creating Master database with CUA numbers & Course details against each participants.
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Capgemini
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India
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Information Services
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1 - 100 Employee
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Reporting Specialist | Consultant
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Aug 2015 - May 2016
Project: Fairfax Media/Sensis Media & Bauer MediaResponsibilities: A part of the Service Performance reporting team - providing analysis and reports for Operations. Handling daily, weekly and monthly operational reports. Designing reporting templates as per client requirements. Automating operational and SLA Management reports which provide teams with insights on their performance and areas of improvements. Analyzing the SLA criteria and report on efforts of the support teams and determine business impact of the performance trends for the client. Collaborated with the client, management and team to facilitate smooth communication to understand and analyze the reporting requirements and identified appropriate solutions for problems. Understanding the resources, skill set and estimated time span required for a new request from client. Worked on Transition project wherein I had to work with Tools team for transition of applications to another client, developing and automating reports as per the new requirements. Analyzing the data related to SLA ,investigating breaches as per the trend and providing actionable recommendations to Tower leads for excusal of breached tickets to meet the SLA. Solution the reporting requirements from Clients by working with ServiceNow tools team in configuring metrics and fields and managing smooth implementation giving go ahead to move it to Production environment after testing. Carried out management of the complete life cycle of development/support projects including analysis of the client requirements, translated ideas to client’s solutions, requirements development, delivery, support, analysis and documentation. Provided training and resolved queries of the stakeholders for the SLAs configured in the ServiceNow tool.
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Jr PMO Analyst | Software Engineer
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Jul 2013 - Jul 2015
Project: Shared ServicesResponsibilities Tool – Team forge and Clarity SPOC for Shared Service Helpdesk team. Primary role was team leader and Incident handling specialist on SNOW. Ensure high quality, adherence to standards and best practices, high performance, scalable, repeatable processes and deliverables. Resource on-boarding, off-boarding and project planning. Fully accurate and on time execution of standard Project Management processes. Interacted with AppsTwo region (Finland, Sweden, Norway, Denmark, Germany, Netherlands, France) of Capgemini business, and providing support for all operational activities. Provide tools training to users and new resources. Reporting specialist for Shared Services team. Define, implement and automate reports and service-based Flow Metrics. Capacity planning and project health status reporting. Provide full support to the Program/ Project Managers in their role of Program/ Project Delivery and co-ordination activities.
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Offshore Developer | Systems Associate
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Nov 2012 - Jun 2013
Project: Belgacom Data ManagementResponsibilities Primary responsibility was Incident Handling and Problem Management. Handling System Errors and resolving error ticket, configuring and aligning data in System Applications. Working on Belgacom server and applications with related data provided for MIS purpose. Handling IT tickets, treating data queries, data intervention, data analysis and gathering of data from Belgacom database. Documentation and updating existing and new processes added for the project. ATM migration, implementation network for new sites (migration of ADSL/SDSL lines to VDSL2). Offshore Back-end Support for Belgacom customers (Worked on Cisco and Alcatel-Lucent routers). Coordinating with end client for weekly workload forecast, weekly status report on multiple activities. Documentation of different process flow for knowledge training to colleagues. Analysis and audit of client’s work on weekly basis for quality purpose and attending conference call meetings with clients on bi-weekly basis.
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Education
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2008 - 2011
Kishinchand Chellaram College of Arts Commerce and Science
B.Sc.I.T., Information Technology -
2006 - 2008
Jai Hind College
Science, HSC -
2000 - 2006
Convent of Jesus and Mary, Fort
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