Experience

Community Bank Bangladesh Limited

• Bangladesh
• Banking
• 100 - 200 Employee

• Bank

  • Oct 2019 - Present

  Community Bank Bangladesh Ltd Call Center Executive 01.10.2017 to till now Customer Service Over Phone.Call Center Support Team Leader Continue Monitor call center operation and forecast volumes of calls. Monitor productivity of call center representatives and generates reports accordingly . Monitor service calls to observe technical accuracy, and conformity to CBBL policies. Answers questions and recommends corrective services to address customer complaints. Determines work procedures, prepares work schedules, and expedites workflow. Studies and standardizes procedures to improve efficiency of team members Maintains the correct recorded announcement menus, and makes change as necessary based on the time of day, day of week, or holidays Show less



City Bank

• Bangladesh
• Banking
• 700 & Above Employee

• Banking

  • Nov 2017 - Mar 2019

  The City Bank LtdCall Center Executive 01.11.2017 to 12.11.2018 Customer Service Over Phone.Call Center Support Team Leader 12.11.2018 to 31.03.2019 Continue Monitor call center operation and forecast volumes of calls. Monitor productivity of call center representatives and generates reports accordingly . Monitor service calls to observe technical accuracy, and conformity to CBL policies. Answers questions and recommends corrective services to address customer complaints. Determines work procedures, prepares work schedules, and expedites workflow. Studies and standardizes procedures to improve efficiency of team members Maintains the correct recorded announcement menus, and makes change as necessary based on the time of day, day of week, or holidays Show less