Experience

ShopHQ

• United States
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Credit Investigator

  • Apr 2015 - Present

  As a credit investigator I researched pending orders for potential fraud risk. This orders are time sensitive and need to be handled in that manner. I worked with well-known fraud and risk rule systems to verify orders. Perform thorough research in complex customer fraud account situations. Also, in this position I utilize professional customer service and people skills to communicate clearly with customers. As a credit investigator I researched pending orders for potential fraud risk. This orders are time sensitive and need to be handled in that manner. I worked with well-known fraud and risk rule systems to verify orders. Perform thorough research in complex customer fraud account situations. Also, in this position I utilize professional customer service and people skills to communicate clearly with customers.



Target

• United States
• Retail
• 700 & Above Employee

• • Jul 2014 - Mar 2015

  • Maintained detailed item validation processes that drive data quality improvement.• Built and maintain strong relationship with department managers, vendors & merchandising teams.• Data quality for both stores and Target.om • Testing new processes to insure efficiency.

• • Sep 2013 - Jul 2014

  • Resolves fraud related issue for Target.com• Depth web search to verify guest information • Making outbound and taking incoming calls from guests • Team lead responsibilities like meetings, one-on-one, training, organizing team activities

• • Sep 2012 - Aug 2013

  • Create and maintain articles in SAP• Validate data entry accuracy in SAP• SAP error resolution for in-stock reporting and replenishment• Resolving issues in SAP for product flow• Ensuring data accuracy entered by vendors



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Data Specialist

  • Mar 2012 - Sep 2012

  -Review and organize files -Data entry to resolve deficiencies -Scan files and other projects/duties as assigned -Administrative work -Review and organize files -Data entry to resolve deficiencies -Scan files and other projects/duties as assigned -Administrative work



Frost Marketing

• Bloomington, MN

• Marketing Representative

  • Jul 2011 - Dec 2011

  -Leadership possition -Managing in-store marketing program for clients products and services -Administrative work responsibility: Booking interviews, answering incoming calls, and data entry -Training and interviewing new employees -Leadership possition -Managing in-store marketing program for clients products and services -Administrative work responsibility: Booking interviews, answering incoming calls, and data entry -Training and interviewing new employees



Central Minnesota Legal Service

• St. Cloud, Minnesota Area

• Summer Internship: Legal Assistant

  • May 2010 - Nov 2010

  • Handled cases related to job termination, unemployment benefits, FMLA and workers compensation • Contacted clients to schedule a meeting to discuss their case • Prepared intake forms and discuss client information with the lawyer • Sent out letters and emails to clients with necessary information and legal advice from the lawyer • Trained interns on policies and procedures in the office • Assisted with administrative duties as in filing, creating copies, faxing information and emailing clients. Show less