Restaurant Manager

• Nov 2022 - Present

Assistant Restaurant Manager

• Aug 2020 - Oct 2022

Sales Executive

• Jan 2020 - Jun 2020

Senior Sales Agent

• Jul 2016 - Jan 2020

Develop and execute the sales strategies Maintain and strengthen a large portfolio of the clients Coach, Mentor and motivate the sales team Developing effective training plans that teach the agents how to acquire customers, negotiate the deals, secure financing and complete the paperwork for the sale Setting weekly, monthly and yearly monetary goals for the agents to achieve Recruiting new agents and conducting interviews Developing, planning and budgeting the marketing strategies of the company Approve all sale transaction of the agents Report to the Executive Management Show less

Team Leader Guest Services

• Jan 2016 - Jun 2016

Ensuring high quality 5 star service and supervising the team of Bell Desk, Lobby Hostesses, Valet Team and Limousine Services Ensuring high quality 5 star service and supervising the team of Bell Desk, Lobby Hostesses, Valet Team and Limousine Services

Sales Agent

• Nov 2011 - Jan 2016

Role & responsibilities: Responsible on motivate agents to close sales. Develop effective training programs that teach agents how to acquire customers, negotiate deals, secure financing and complete paperwork for the sale. After training, set weekly, monthly and yearly monetary goals for the agents to achieve. These goals are tracked through sales meetings that are conducted by the manager. During the meeting, discuss whether or not the sales team, as a whole, is meeting goals. If the goals are not met, offer advice and motivation. Offer incentives and reward teams that reach their goals. Key Achievements Closed major deals and followed up senior business relationships with DAMAC Properties, EMAAR Properties, TAMEER Holding Investments and Developments, MADA Group industrial and commercial Investments. Show less

Front Desk Agent

• Jun 2010 - Nov 2011

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure •Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed •Conduct in room & hotel familiarization and assist guest in hotel activity inquiries / requests •Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries •Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels •Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures •Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems •Maintain the privacy of all guests by ensuring that no details of the guests are disclosed •Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings. Key achievements Employee of the month for November 2010 Show less

Guest Service Officer

• Feb 2009 - May 2010

Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures. Understand room status and room status tracking. Know room locations, types of rooms available, and room rates. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary. Knows cancellation procedures. Know how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Follow procedures for issuing and closing safe deposit boxes used by guests. Use proper telephone etiquette. Use proper mail, package, and message handling procedures. Courier Mail Register Read and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. Attend department meetings. Report any unusual occurrences or requests to the manager or assistant manager. Know all safety and emergency procedures, Is aware of accident prevention policies. Maintain the cleanliness and neatness of the front desk area. Show less

Bell Attendant

• Feb 2009 - Aug 2009