Faruk Celepkolu

Regional Service Manager at UNOX Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Reno, Nevada, United States, US
Languages
  • English Full professional proficiency
  • Swedish Limited working proficiency
  • Turkish Native or bilingual proficiency

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Credentials

  • Human Recourses Management Certificate
    Orta Doğu Teknik Üniversitesi / Middle East Technical University
    Feb, 2013
    - Nov, 2024

Experience

  • UNOX Inc
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Regional Service Manager
      • Mar 2023 - Present

      • Managing and developing the service network for the entire west coast,• Organizing technical training for technicians and on the West Coast,• Troubleshooting with technicians onsite,• Escalating urgent problems with service providers,• On-site interventions for urgent customer requests (diagnosis and repair procedures),• Installation and startups,• Leading sales and stocking of spare parts and accessories.

    • Key Account Service Manager
      • Oct 2021 - Mar 2023

      • Managing the technical service support functions for Unox Key Accounts,• In-House / Field Training Administration,• Investigating and resolving customer issues that require escalation,• Warranty service authorization and approvals,• Service Process Management: Assist service team to manage and improve service and after-sales operations.

  • UNOX S.p.A.
    • Italy
    • Machinery Manufacturing
    • 300 - 400 Employee
    • Service Engineer / International Service Trainer
      • Apr 2017 - Oct 2021

      • Planning, management, operation of all after sales services, • Delivering technical training to technicians and technical service agents companies across the world, • Troubleshooting, repairs, maintenance, and calibration, • On-site interventions for urgent customer requests (diagnosis and repair procedures) • Installation and startups. • Sales of spare parts and accessories. • Planning, management, operation of all after sales services, • Delivering technical training to technicians and technical service agents companies across the world, • Troubleshooting, repairs, maintenance, and calibration, • On-site interventions for urgent customer requests (diagnosis and repair procedures) • Installation and startups. • Sales of spare parts and accessories.

  • TEB
    • Türkiye
    • Banking
    • 700 & Above Employee
    • Assistant Client Manager
      • Apr 2015 - Apr 2017

      •Assisting trading team, •Handling client operational transactions, •Daily client trade confirmation and settlement process, •Coordination of information between internal and external constituents, •Monitoring of income and payments. •Assisting trading team, •Handling client operational transactions, •Daily client trade confirmation and settlement process, •Coordination of information between internal and external constituents, •Monitoring of income and payments.

  • Aon
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Human Resources Generalist
      • Mar 2010 - Oct 2013

      • In charged of main HR functions such as recruitment, training, employee relations, employee benefits, performance assessment, payroll etc. and was reporting directly to HR Manager • Conducting all abroad corresponding and preparing reports periodically or ad-hoc. • In charged of main HR functions such as recruitment, training, employee relations, employee benefits, performance assessment, payroll etc. and was reporting directly to HR Manager • Conducting all abroad corresponding and preparing reports periodically or ad-hoc.

  • Emre Metal Otomat
    • Mechanical Engineer
      • Sep 2009 - Jan 2010

      • Responsible for manufacturing processes based on client needs (the company's main customers were military institutions in Turkey) • Have also worked with 3D-design and quality assured status processes • Responsible for manufacturing processes based on client needs (the company's main customers were military institutions in Turkey) • Have also worked with 3D-design and quality assured status processes

  • GF Hakan Plastik
    • Türkiye
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Trainee
      • Aug 2008 - Sep 2008

      • Done several internships during studying engineering. • Internships gave me some experience in the field of Mechanical Engineering, Research and Development and factory management • Done several internships during studying engineering. • Internships gave me some experience in the field of Mechanical Engineering, Research and Development and factory management

Education

  • Jönköping University
    Master's Degree, Production Development and Management
    2014 - 2016
  • Istanbul University
    MBA(English), Master Business of Administration
    2011 - 2012
  • Trakya University
    Mechanical Engineering
    2005 - 2009
  • Szent István Egyetem
    Erasmus Student Exchange Program, Mechanical Engineering
    2008 - 2008

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