Experience

BlueRidge Micro Finance Bank

• Nigeria
• Financial Services
• 100 - 200 Employee

• Telesales Team Lead

  • Jul 2021 - Present

  Facilitate direct sales by instructing team members to inform existing customers about new product information. Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results. Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously. Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills. Prepare and deliver telesales reports to management, develop strategic telesales plans to expand customer base. Show less



OPay

• Nigeria
• Financial Services
• 700 & Above Employee

• • Feb 2020 - Dec 2021

  Train collection specialists encompassing collection techniques and appropriate corporate procedures related to this discipline.Update account status records and investigate historical data for debts and bills.Contact clients and communicate deadlines to encourage timely payments.Process payments for refunds and resolve billing issues.Prepare varieties of different written communications, reports and documents on collection activities to ensure smooth operations.Identify customer credit issues, analyzed information and provide solutions to problems.Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Manage and collect past due accounts that required daily interaction with sales personnel, customer service, and accounts receivable. Show less

• • Dec 2019 - Feb 2020

  Assessed and made decisions about customer credit applications using different criteria including the purpose of application, credit viability, customer payment history and customer credit-worthiness.Offered friendly and efficient service to all customers, handling challenging situations with ease.Participated in team-building activities to enhance working relationships.



ConSol Limited

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Contact Center Agent

  • Apr 2019 - Dec 2019

  Achieved target by collecting overdue loans and acting as a liaison between creditors and customers. Ensured resolution of delinquent accounts. Handled calls to interact with debtors to track outstanding debts. Persistently reached out to customers with extremely overdue payments to recover lost revenue. Achieved target by collecting overdue loans and acting as a liaison between creditors and customers. Ensured resolution of delinquent accounts. Handled calls to interact with debtors to track outstanding debts. Persistently reached out to customers with extremely overdue payments to recover lost revenue.



National Youth Service Corps

• 700 & Above Employee

• Mathematics Teacher

  • May 2017 - Jun 2018

  Organized counselling sessions with students to build self-confidence Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs. Assessed student learning progress and comprehension with routine tests and standardized examinations. Planned and implemented integrated lessons to impact knowledge. Organized counselling sessions with students to build self-confidence Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs. Assessed student learning progress and comprehension with routine tests and standardized examinations. Planned and implemented integrated lessons to impact knowledge.



Olabisi Onabanjo University(O.O.U)

• Nigeria
• Education Management
• 200 - 300 Employee

• Store Officer and Clerical Assistant

  • Jun 2016 - Nov 2016

  Maintained records of material flow, compiling and organizing related data. Restocked supplies and placed purchase orders to maintain adequate stock levels. Maintained organized files and stocked supplies to support team needs and maximize performance. Sorted and distributed office mail and recorded incoming shipments for corporate records. Issued local vouchers and receipts. Maintained records of material flow, compiling and organizing related data. Restocked supplies and placed purchase orders to maintain adequate stock levels. Maintained organized files and stocked supplies to support team needs and maximize performance. Sorted and distributed office mail and recorded incoming shipments for corporate records. Issued local vouchers and receipts.



Premier Lotto

• Gambling Facilities and Casinos
• 200 - 300 Employee

• Sales Agent

  • Sep 2009 - Dec 2012

  Recorded daily financial transactions for tranquil documentation. Collected cash from other sub-agents and remitted to branch office. Conducted regular feedback research and made reports to Headquarters. Recorded daily financial transactions for tranquil documentation. Collected cash from other sub-agents and remitted to branch office. Conducted regular feedback research and made reports to Headquarters.