Experience

Makkays Private Limited

• Pakistan
• Retail Office Equipment
• 1 - 100 Employee

• Information Technology System Administrator

  • Apr 2014 - Present

  Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user networked peripheral devices, workstation hardware, and networking hardware products. Repair and maintenance of computer, laptop and related peripheral equipment when required. Provide guidance to remote branch personnel regarding the operational aspects of computer equipment and associated peripheral devices. Providing support and training to staff and end users on computer operation issues. Conducting research on various products of computers and network hardware and proceed for procurement. Maintain IT Inventory of equipment and issue as per requirement. Administration of Lotus Domino i.e. Group Accounts Creation & management, spam controlling, content filtering, archiving and messaging. Administration of Barracuda Spam Filter to avoid spamming and white-listing/blacklisting Emails domains as needed. Administration of Fortinet Firewall, creating Policies, Managing VPNs and white-listing/blacklisting domains as needed. Email administration of Clients, Email creation, deletion, forwarding, spam filtering. Provide Assistance to Technical Services Data and Voice team for hardware assembling and software implementation. Maintain Record of Acquired Domains and timely Escalate for renewal process. Show less



System Support Information

• Computer Hardware Expert

  • Feb 2010 - Mar 2013

  Troubleshoot, rectify and resolve complaints regarding Hardware & software. Perform Troubleshooting, ensure preventive maintenance and upgrade Software & Hardware. Install Servers and respective Hardware. Procure new IT Items and sold older items. Troubleshoot, rectify and resolve complaints regarding Hardware & software. Perform Troubleshooting, ensure preventive maintenance and upgrade Software & Hardware. Install Servers and respective Hardware. Procure new IT Items and sold older items.



Dateline Islamabad

• Assitant IT Administrator

  • Jan 2011 - Mar 2011