Experience

Eurofins QTA Inc.

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Trained Taste Tester

  • Feb 2019 - Present



Bay Club

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Tennis Coordinator

  • Oct 2016 - Apr 2019



Self Employed

• Pleasanton, CA

• Human Resources Recruiter

  • 2010 - 2012



Technology Credit Union (Tech CU)

• Banking
• 200 - 300 Employee

• Regional Sales Manager

  • Feb 1993 - Dec 1999



Data I/O

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Office Manager

  • 1991 - Jan 1993



X-cyte Inc.

• Mountain View, CA

• Customer Service Manager

  • 1989 - 1991

  Direct responsibility for all RMA's, sales orders and marketing follow up including account development and management sales reports. Direct and set up all trade show activities. Developed and implemented new sales procedures and customer pricing standards. Direct sales responsibilities include: Sales calls on phone and in person, quotations and proposals and account collections. Customer service responsibilities include: RMA follow up, systems analysis and interface with company engineers. Show less



C & K Systems, Inc.

• San Jose, CA

• Customer Service Supervisor

  • 1988 - 1989

  Supervise customer relations personnel through training, performance reviews, hiring and dismissal. Train new employees on procedures and HP3000. Responsible for blanket and largest company accounts. Resolve customer complaints and interface with sales personnel. Insure accuracy of order processing work. Develop and implement procedures to improve accuracy and efficiency. Prepare yearly departmental budgets. Supervise customer relations personnel through training, performance reviews, hiring and dismissal. Train new employees on procedures and HP3000. Responsible for blanket and largest company accounts. Resolve customer complaints and interface with sales personnel. Insure accuracy of order processing work. Develop and implement procedures to improve accuracy and efficiency. Prepare yearly departmental budgets.



American Home Shield

• United States
• Consumer Services
• 400 - 500 Employee

• Customer Service Supervisor

  • 1983 - 1989

  Supervise and train 30+ staff on policies, procedures and HP3000. Develop and maintain progress files and weekly schedules for each service representative. Create and coordinate positive motivational incentives. Train new supervisors. Receive, research and solve customer complaints. Sales responsibilities include direct sales and contract renewals. Develop method of researching and solving customer problems. Act as liaison between customer, sales and contractors. Supervise and train 30+ staff on policies, procedures and HP3000. Develop and maintain progress files and weekly schedules for each service representative. Create and coordinate positive motivational incentives. Train new supervisors. Receive, research and solve customer complaints. Sales responsibilities include direct sales and contract renewals. Develop method of researching and solving customer problems. Act as liaison between customer, sales and contractors.