Senior Consultant

• Jul 2021 - Present

Client: Mastercard (P27 Nordic Payments)Role: O&T Service Lead for New Payments Platform technology covering Nordic hubs delivering O&T readiness across the SEK Instant and SEK Batch services for P27 Client: Mastercard (P27 Nordic Payments)Role: O&T Service Lead for New Payments Platform technology covering Nordic hubs delivering O&T readiness across the SEK Instant and SEK Batch services for P27

Programme Manager

• Oct 2020 - Mar 2021

Responsible for all aspects of programme leadership, successfully delivering New Product Introduction (NPI) across the UK product portfolio and managing the customer relationship with a major government agency.• End-to-end programme management and delivery, including planning, scope, budgeting, risk and resourcing.• Managed the Communications Hub programme delivery of change requests• Leadership, management and motivation of 100+ resources, distributed across both onshore and offshore teams, including the mobilisation of specialist subject matter experts, maximising quality & overall revenues.

Head Of Product Management

• Jan 2020 - Sep 2020

Responsible for all aspects of product strategy development for UK SMETS IoT communication hubs, metering and ‘next generation’ new energy products, whilst maximising overall product portfolio value.• Effectively managing innovative communication solutions for delivery across the UK C&I market.• Engaged with cross-functional business stakeholders on strategic product issues, working closely with internal sales, R&D, security, commercials, finance, quality, operations and external industry partners.• Leadership, management and motivation of a team of 6+ Marketing and Technical Product Managers.

Project Manager

• Jan 2019 - Nov 2019

Responsible for project managing Arqiva Communications Hub HW and FW deliveries and implementing quality and delivery improvement processes across the organisation.• Full project lifecycle management, incl. project planning, scope, resourcing, risk & reporting• Managed the delivery of multiple products incl. IoT Communication Hubs, Smart Electricity• Oversaw SW roadmap of 2 wireless communication products comprising 4 software streams• Designed processes and metrics to improve FW delivery quality and customer satisfaction• Promoted Lean Six Sigma, driving continuous improvement and enhanced communication

Lead Test Architect

• Apr 2018 - Nov 2018

Responsible for the design and delivery of an integrated Smart Metering Test Lab to support SMETS1 & SMETS2 User Integration Testing (UIT) and a new innovation hub facility.• Developed new Floorplan designs, TOMs, Job Specs, RFPs and Test Assurance Strategy• Delivered and hosted events with industry stakeholders, showcasing service offerings• Worked with existing service providers and external SMEs to ensure regulatory compliance• Provided regular progress on risks, issues & plans to the Board & Project Delivery Team

E2E Test Manager

• Mar 2016 - Sep 2017

Responsible for the implementation of Smart Metering Implementation Programme (SMIP) across a portfolio of ndustry Service Users including British Gas, SSE, Scottish Power & E.On. • Established and run the SMETS2 End to End User Integration Test (UIT) service• Championed the delivery of the first two Industry Smart Metering Test lab facilities for System Integration Testing (SIT) and User Integration Testing (UIT) within the UK• Leadership and motivation of test team of 8, whilst engaging with 3rd party service users• Handled daily defect escalation calls and produced in-depth reports for key stakeholders• Delivered a Test Environment uplift through to the latest release version• Collaborated across the industry to drive continuous improvements to the UIT service• Developed resource plans to mobilise full end to end UIT support to service users

Project Manager

• Nov 2014 - Feb 2016

Responsible for Project Managing the delivery of 2 Smart Metering Industry Test Labs for the System Integration Test (SIT) and User Integration Test (UIT) Phases.

Operational Acceptance Test Lead

• Oct 2011 - Oct 2014

Responsible for leading on Operational Acceptance Test (OAT) deliveries encompassing all planning, preparation, execution and reporting activities.• Appointed to a Test Lead role for the Visa Europe Authorisation System (VEAS)• Main point of contact for related projects liaising with Project Managers• Full remit for dentifying business problems and recommending improvements• Reviewed new business releases before deployment into BAU systems• Supported new services during the transition from the project phase into live BAU • Produced Test Plans raising and managing defects through to resolution• Reviewed test scripts against business requirements• Produced daily and weekly test completion reports• Identified new opportunities for further test automation

Interactive Software Test Analyst

• Jul 2009 - Oct 2011

Interactive Software Test Analyst for the Sky Subscriber Services Limited (SSSL) team, to ensure functional testing was conducted across the entire range of set top boxes (STBs).• Responsible for ensuring Interactive functionality is compliant with business requirements• Provided an input towards system design plans, preparing business use cases• Created process flow diagrams, user stories, test scripts, test summary reports Interactive Software Test Analyst for the Sky Subscriber Services Limited (SSSL) team, to ensure functional testing was conducted across the entire range of set top boxes (STBs).• Responsible for ensuring Interactive functionality is compliant with business requirements• Provided an input towards system design plans, preparing business use cases• Created process flow diagrams, user stories, test scripts, test summary reports

Customer Services Executive

• Jul 2005 - Sep 2006

Customer Liaison Executive

• Apr 2004 - Sep 2004

Data Entry Clerk

• Jan 2004 - Apr 2004