Experience

PRUNE.co.in

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Operations Lead & Business Development Consultant

  • Sep 2017 - Present

  • Product Management & Marketing Analytics for Best mobile plan suggestions • UI and UX betterment to increase customer engagement • Reconciliation of end-to-end amount flow • B2B business tie-ups with Handset Brands to help them increase campaign reach and optimize their costs • Coordination with Technical team for various customer engagement programs and offers • Product Management & Marketing Analytics for Best mobile plan suggestions • UI and UX betterment to increase customer engagement • Reconciliation of end-to-end amount flow • B2B business tie-ups with Handset Brands to help them increase campaign reach and optimize their costs • Coordination with Technical team for various customer engagement programs and offers



DishTV

• India
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Deputy Manager

  • Feb 2016 - Aug 2017

  • Customer Lifecycle management of HD box subscribers • Inter Bucket movement tracking to catch subscribers from getting into deactivation. • Planning to increase active base retention as well active-days growth. • Launch of new packs and processes, ensuring end to end implementation. • Campaign management, proactive event wise communication change. • Promotion of our packs/offer through various modes, e.g. online, offline, trade and sales. • Testing with UAT team for the new products and processes for smooth transition. • OB Calling Processes tracking and regular improvisation. • Regular Market Visit for customer’s problems and product awareness. Show less



Paytm

• India
• Financial Services
• 700 & Above Employee

• Senior Associate

  • Apr 2015 - Feb 2016

  • Reconciliation of Wallet amount and regular tracking lest no merchant goes out of stock. • Cash-back distribution analysis and update sharing with management. • Merchant-wise benefit analysis to upkeep revenue mediums. • Daily reconciliation on Recharges and Ticketing transactions with finance team. • Revenue booking in SAP and validation with the corresponding teams. • Validation of Paytm merchant wallets and its invoicing basis the agreements. • Book GMV and revenue for every month to reconcile and tax submission. Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• VAS Operations Lead

  • Dec 2010 - Apr 2015

  • Segmentation of Overall subscriber basis their usage pattern. • Running Usage & Retention programmes for respective set of subscribers. • Automation of promotion processes. • Co-ordination with cross functional team to launch new services and its promotions. • Running acquisitions campaigns to increase VAS penetration as well as the ones to increase VAS ARPU. • End to End testing for newly launched services. • Analysis of customers preferences and promotion of likewise services and genres accordingly. • Targeting the subscribers through Push modes as well as promoting the suitable services when coming through Pull modes. • Working on predictive churn and programmes for VAS retention. Worked in Revenue Assurance too in this tenure for 8 months: - • Reconciliation of VAS services on HLR, SDP & BSCS. • Helping Product team in Product launch. • High usage in Roaming users tracking and accordingly necessary steps. • Reconciliation of charges to ensure the charging is happening as per the attached plan and product construct. • Daily VAS Revenue monitoring and ensuring no glitches are there. Show less



Aircel

• India
• Telecommunications
• 700 & Above Employee

• Executive

  • Dec 2009 - Dec 2010

  • Handling day to day operations and revenue reporting for VAS Marketing. • Promotions and results of the promotions. Analysing the subscribers to find out the best set of customers for respective services. • Preparing Daily, Weekly and Monthly dashboards. • Providing OBD Vendors the data for promotions. • Segmentation of subscriber basis their usage pattern and help increasing VAS penetration. • Cross Functional interaction to run contests for VAS up-selling. • Responsible for all sort of promotions. • Data filtration so that DND subscriber or any subscriber who has complained for VAS doesn’t get promotional messages or calls Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Executive

  • Dec 2008 - Dec 2009

  Responsible for VAS Operations and revenue reporting. Preparing set of customers to pitch the most eligible services which results in revenue enhancement. Responsible for VAS Operations and revenue reporting. Preparing set of customers to pitch the most eligible services which results in revenue enhancement.