Experience

Neighborhood Health Plan of Rhode Island

• Insurance
• 300 - 400 Employee

• Business Systems Solutions Analyst

  • Sep 2019 - Present

  The NHPRI Operation Support Team is dedicated to the support of all of our business partners in their analysis and assessment needs. Our mission is to deliver enterprise solutions that will help Neighborhood achieve its corporate and business improvement goals. Our goal is to support our Neighborhood Business Partners and Delegated Entities by ensuring that their business operational needs are efficiently and effectively delivered through documented and systematic solutions. The NHPRI Operation Support Team is dedicated to the support of all of our business partners in their analysis and assessment needs. Our mission is to deliver enterprise solutions that will help Neighborhood achieve its corporate and business improvement goals. Our goal is to support our Neighborhood Business Partners and Delegated Entities by ensuring that their business operational needs are efficiently and effectively delivered through documented and systematic solutions.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Business Analyst

  • Dec 2016 - Jul 2019

  • Provided subject matter expertise to state workers and other authorized representatives in regards to the programmatic requirements of Rhode Island’s Integrated Eligibility System (RI Bridges) • Assisted in compiling service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits Compiled service-related statistics and narrative reports resulting in a 30% increase in the State’s … Show more • Provided subject matter expertise to state workers and other authorized representatives in regards to the programmatic requirements of Rhode Island’s Integrated Eligibility System (RI Bridges) • Assisted in compiling service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits Compiled service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits • POC on notice quality control findings to the State leading to a 98% overall average for accuracy and timeliness • Executed release validations through smoke, regression, and live application testing allowing for higher system functionality and a lower rate of defects reported by the State Show less • Provided subject matter expertise to state workers and other authorized representatives in regards to the programmatic requirements of Rhode Island’s Integrated Eligibility System (RI Bridges) • Assisted in compiling service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits Compiled service-related statistics and narrative reports resulting in a 30% increase in the State’s … Show more • Provided subject matter expertise to state workers and other authorized representatives in regards to the programmatic requirements of Rhode Island’s Integrated Eligibility System (RI Bridges) • Assisted in compiling service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits Compiled service-related statistics and narrative reports resulting in a 30% increase in the State’s timeliness of issuing Federal benefits • POC on notice quality control findings to the State leading to a 98% overall average for accuracy and timeliness • Executed release validations through smoke, regression, and live application testing allowing for higher system functionality and a lower rate of defects reported by the State Show less



Providence Biltmore

• Hospitality
• 1 - 100 Employee

• Operations Manager/Head Doorman

  • Sep 2004 - Dec 2016

  • Responsible for the overall front door operations at the 292 room Providence Biltmore Hotel • Delivered a timely arrival and departure of 200+ vehicles daily by directing a confluence of departments in a concise and organized manor • Trained a staff of 20-25 individuals on current SOP’s and service standards • Scheduled reservations for guests on all facets of their stay: restaurants, transportation, entertainment, etc. Achievements: • 2012 RI… Show more • Responsible for the overall front door operations at the 292 room Providence Biltmore Hotel • Delivered a timely arrival and departure of 200+ vehicles daily by directing a confluence of departments in a concise and organized manor • Trained a staff of 20-25 individuals on current SOP’s and service standards • Scheduled reservations for guests on all facets of their stay: restaurants, transportation, entertainment, etc. Achievements: • 2012 RI Hospitality Association Stars of the Industry Allied Employee of the Year • Secured an annual parking revenue in excess of $1,000,000; ranked at the top among peers • Integral team member in the expansion, staffing, and training of employees for five new Ultimate Hospitality Providence locations • Exemplary customer service noted on consumer review sites such as Trip Advisor, Yelp, and the LAZ Parking/Ultimate Hospitality newsletter Show less • Responsible for the overall front door operations at the 292 room Providence Biltmore Hotel • Delivered a timely arrival and departure of 200+ vehicles daily by directing a confluence of departments in a concise and organized manor • Trained a staff of 20-25 individuals on current SOP’s and service standards • Scheduled reservations for guests on all facets of their stay: restaurants, transportation, entertainment, etc. Achievements: • 2012 RI… Show more • Responsible for the overall front door operations at the 292 room Providence Biltmore Hotel • Delivered a timely arrival and departure of 200+ vehicles daily by directing a confluence of departments in a concise and organized manor • Trained a staff of 20-25 individuals on current SOP’s and service standards • Scheduled reservations for guests on all facets of their stay: restaurants, transportation, entertainment, etc. Achievements: • 2012 RI Hospitality Association Stars of the Industry Allied Employee of the Year • Secured an annual parking revenue in excess of $1,000,000; ranked at the top among peers • Integral team member in the expansion, staffing, and training of employees for five new Ultimate Hospitality Providence locations • Exemplary customer service noted on consumer review sites such as Trip Advisor, Yelp, and the LAZ Parking/Ultimate Hospitality newsletter Show less



Record Breaking Records

• Greater New York City Area/Providence, Rhode Island

• Co-Founder/Musician

  • Sep 1995 - Dec 2009

  • Designed website and managed online presence • Planned and met specific budgeting goals and timelines • Promoted content through extensive contacts within the media • Successful touring stints in North America • Designed website and managed online presence • Planned and met specific budgeting goals and timelines • Promoted content through extensive contacts within the media • Successful touring stints in North America



Women & Infants Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator

  • Oct 2001 - Aug 2004

  • Entrusted with sensitive Oncology and IVF patient information • Exceeded Care New England security and patient safety standards • Managed multiple parking lots and locations • Entrusted with sensitive Oncology and IVF patient information • Exceeded Care New England security and patient safety standards • Managed multiple parking lots and locations