Experience

Aga Khan Museum

• Canada
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Officer

  • Sep 2022 - Present

  • Enhanced visitor experience by providing a warm and welcoming environment, resulting in increased visitor satisfaction and positive feedback. • Effectively communicated with diverse visitors, ensuring a seamless Museum experience and building strong customer relationships. • Consistently exceeded performance standards by delivering exceptional customer service, resulting in positive visitor reviews and repeat visits. • Handled incoming telephone calls with professionalism and efficiency, ensuring prompt assistance and a high level of customer satisfaction. • Maintained a clean, tidy, and organized environment throughout the Museum, creating a professional and inviting atmosphere for visitors. • Processed cash and card payments accurately in accordance with institutional policies and procedures, maintaining accurate registers and receipts. • Resolved visitor concerns and complaints promptly and satisfactorily, resulting in improved visitor satisfaction and retention. • Demonstrated adherence to accident and incident reporting procedures, contributing to a safe and secure environment for visitors and staff. • Complied with Health and Safety regulations and implemented safe working practices, actively participating in evacuation procedures. • Optimized the utilization of materials and resources, minimizing waste and reducing costs, thereby contributing to cost savings for the institution. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Manager of Operations

  • Aug 2018 - Aug 2023

  • Achieved recognition as one of the top 5 McDonald's locations in Ontario in the annual McDonald's Drive-Through competition last year by delivering exceptional customer service and operational excellence, resulting in a seamless customer experience and prestigious award. • Successfully led and managed a team of Managers and Crew Members, instilling a sense of pride and creating a culture of excellence that delivered the best Quick Service Restaurant experience. • Identified and addressed capacity constraints, customer count, and sales growth opportunities, developing and executing operationally sound plans to drive business performance. • Coached and mentored crew trainers and employees fostering a capacity and sales building mindset and providing ongoing education on restaurant profitability. • Led successful deployments and ongoing execution of national and local sales building initiatives, resulting in increased sales and brand leadership. • Maintained McDonald's high standards of Quality, Service, and Cleanliness, including food safety standards, across all restaurants. • Implemented effective talent management practices, including recruiting, selecting, onboarding, and retaining high-quality managers and crew members. • Engaged the local community to develop and support community initiatives, enhancing brand presence and fostering positive relationships. Show less



CultureLink Settlement and Community Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Program Manager

  • Mar 2018 - Aug 2018

  • Recruited and trained a diverse group of newcomers, maximizing program participation and fostering a smooth entry into Canadian schools. • Organized engaging activities, delivered presentations, and provided technical assistance to facilitate seamless integration and academic success. • Collaborated with teachers, SWIS Program Workers, and Peer Leaders to create an inclusive environment that encouraged newcomer engagement. • Mentored Peer Leaders, empowering them to become influential school leaders and advocates for new students. • Contributed to reducing settlement-related stress and promoting active participation in school and community life. Show less