Experience

ADN DigiNet Ltd.

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Coordinator

  • Nov 2021 - Oct 2023



Shohoz

• Bangladesh
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Content Executive, Food Operation

  • Oct 2018 - Nov 2021

  - Develop new app features for better user experience with the product team. - Plan, execute & lead new business verticals (Grocery & Medicine) both online and offline in a way that promotes growth & efficiency. - Maintaining quality service by establishing and enforcing organization standards. - Work with product, Operation, contact center, and tech team to create better smooth customer service & Business development. - Implementing QC and making sure that the details of… Show more - Develop new app features for better user experience with the product team. - Plan, execute & lead new business verticals (Grocery & Medicine) both online and offline in a way that promotes growth & efficiency. - Maintaining quality service by establishing and enforcing organization standards. - Work with product, Operation, contact center, and tech team to create better smooth customer service & Business development. - Implementing QC and making sure that the details of contacts are aligned with the organization's policies. Show less



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Customer Service Executive

  • Mar 2018 - Sep 2018

  Dhaka - Managing the contract approval team and monitor their performance. - Identifying potential issues that are facing by a customer - Building strong relationships with customers - Reviewing and communicate Customer with their problems and solutions - Maintain good relationship with Vendors - Analysis the performance of individual teammate and represent it to monthly global meeting.



SSL Wireless

• Bangladesh
• IT Services and IT Consulting
• 300 - 400 Employee

• Customer Service Representative

  • Sep 2016 - Oct 2016

  93 New Eskaton Road, Dhaka 1000



Transcom Beverages Limited

• Bangladesh
• Food and Beverage Services
• 300 - 400 Employee

• Internship

  • Mar 2016 - May 2016

  Gulshan-2, Dhaka