Faris Sulaiman
eLearning Specialist at Advocis- Claim this Profile
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Malay Native or bilingual proficiency
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English Native or bilingual proficiency
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Russian Elementary proficiency
Topline Score
Bio
Joey Hua
In my time at Bitmaker as a UX student, Faris has been proactive in ensuring positive student experiences. On top of managing other campus duties, Faris has went above and beyond by creating a welcoming and warm community by bridging developers and designers. Genuine and full of energy, Faris has successfully curated an "at home" student experience on campus.
Joey Hua
In my time at Bitmaker as a UX student, Faris has been proactive in ensuring positive student experiences. On top of managing other campus duties, Faris has went above and beyond by creating a welcoming and warm community by bridging developers and designers. Genuine and full of energy, Faris has successfully curated an "at home" student experience on campus.
Joey Hua
In my time at Bitmaker as a UX student, Faris has been proactive in ensuring positive student experiences. On top of managing other campus duties, Faris has went above and beyond by creating a welcoming and warm community by bridging developers and designers. Genuine and full of energy, Faris has successfully curated an "at home" student experience on campus.
Joey Hua
In my time at Bitmaker as a UX student, Faris has been proactive in ensuring positive student experiences. On top of managing other campus duties, Faris has went above and beyond by creating a welcoming and warm community by bridging developers and designers. Genuine and full of energy, Faris has successfully curated an "at home" student experience on campus.
Credentials
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SafeTALK (Suicide Alertness for Everyone)
University of TorontoJun, 2017- Sep, 2024
Experience
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Advocis
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Canada
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Financial Services
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1 - 100 Employee
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eLearning Specialist
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Nov 2019 - Present
- Responsible for technical troubleshooting of the D2L learning management system, such as resolving admin/student navigation issues, implementing back-end shortcuts and fixes to create smooth experience for admins/students.- Uploads HTML content of course materials and quizzes/tests to learning management system.- Produce routine and specialized academic data report for various stakeholders, to aid them in their duties and help them make decisions on program renewal+improvisation. - Responsible for technical troubleshooting of the D2L learning management system, such as resolving admin/student navigation issues, implementing back-end shortcuts and fixes to create smooth experience for admins/students.- Uploads HTML content of course materials and quizzes/tests to learning management system.- Produce routine and specialized academic data report for various stakeholders, to aid them in their duties and help them make decisions on program renewal+improvisation.
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General Assembly
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United States
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Animation and Post-production
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1 - 100 Employee
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Manager - Campus Operations
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Feb 2018 - Mar 2019
Campus Operations:- Maintained office supplies and inventory for daily functioning of the campus. Worked with various vendors and building management to ensure timely arrival of supplies/maintenance of facilities.- Ensured the institutional operations at Bitmaker GA are compliant with the Private Career Colleges Act, 2005.- Managed Front Lines/Event Team at Bitmaker. This includes hiring, training, and daily check-in on staff. Scheduled evening staff every month and ensured staff are well-equipped for their shift. Developed and maintained official training packages for staff.Student and Instructor Experience:- Acted as the main point of contact for students and instructors from day of enrolment/hire to graduation day.- Streamlined and added new structures to current Bitmaker student and instructor life cycle, such as implementation of pre-course engagement emails.- Provided onboarding/offboarding to instructors, maintained curriculum along with instructors as well as supported instructors administratively (logistics, payroll, evaluations). - Work closely with instructors to adopt and localize GA global User Experience Design full time course and several part time courses. Managed every program’s cost and budgeting.- Organized events such as site visits to local companies, guest speaking events (by inviting alumni), student collaboration events, student socials etc. Managed Student Experience budget.- Introduced structures to various administrative procedures at Bitmaker such as accessible document recordkeeping, withdrawal and refund procedure, student progress reporting, and student fee collections. Primary manager of account receivables and payables.- Engaged, whenever necessary, at-risk students to ensure student success.- Strategized on student survey feedback by leading the team to implement robust solutions to student concerns/suggestions.- Raised student NPS from 24 (in 2018) to 45 (in 2019).
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Centennial College
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Canada
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Higher Education
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1 - 100 Employee
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Program Operations Assistant
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Dec 2017 - Feb 2018
- Provided quality front line customer service (triage) to students trying to access enrolment services, international office, and financial aid resources. Answered various phone calls and emails from students.- Carefully assessed students’ needs while answering questions (registration, admissions requirement, academic problems, graduation, OSAP, IELTS etc) and referring them to the right resource channel. - Provided quality front line customer service (triage) to students trying to access enrolment services, international office, and financial aid resources. Answered various phone calls and emails from students.- Carefully assessed students’ needs while answering questions (registration, admissions requirement, academic problems, graduation, OSAP, IELTS etc) and referring them to the right resource channel.
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University of Toronto
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Canada
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Higher Education
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700 & Above Employee
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Program Intern, Mentorship and Peer Programs
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May 2017 - Sep 2017
- Mentorship Database: Liaised and worked closely with mentorship coordinators across campus to provide a live online database for students to access mentorship programs at the university.- Mentorship Facilitator: Conducted program assessment of Mentor Cafe and Facilitator program to improve student experience, followed by production of full report of the assessment. Based on data collected, formulated and carried out a revised Mentor Facilitator program (which included training of student volunteers and their scheduling for the academic year). - Coordinated two large scale events: Peer Mentorship Institute conference at the university and centralized peer mentor training workshops (facilitated the training as well).- Mentorship Resources: Researched and curated routine newsletters for university students/staff. - Regularly reached out to university stakeholders to provide assistance, advising, and referrals with regards to accessing mentorship and other resources within the Division of Student Life.
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Loblaw Companies Limited
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Canada
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Retail
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700 & Above Employee
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Merchandiser
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Aug 2016 - May 2017
I worked as an overnight merchandiser at Loblaws Maple Leaf Gardens. I merchandized, stocked and properly displayed grocery products in relevant sections of the store. As part of my work, I ensured quality customer service by offering guidance on product information and location as well as addressing customer concerns/complaints as outlined by company’s policy. I worked as an overnight merchandiser at Loblaws Maple Leaf Gardens. I merchandized, stocked and properly displayed grocery products in relevant sections of the store. As part of my work, I ensured quality customer service by offering guidance on product information and location as well as addressing customer concerns/complaints as outlined by company’s policy.
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Humber College
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Australia
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Education Management
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1 - 100 Employee
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Junior Testing Services Assistant
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Apr 2017 - Apr 2017
Short term contract position at Humber College where I assisted faculty with administration of accommodated testing. My role included:- Exam invigilation- Faculty support (administration of exams, exam pickups/dropoffs by professors)- Survey administration (for statistical purposes)- Scribe duties (writing down exam answers on behalf of students who requested accommodation)- Troubleshooting minor computer issues- Answering questions about Testing Services at Humber.
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Self-Employed
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Real Estate
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1 - 100 Employee
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Independent Admissions and Transition Peer Advisor
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May 2013 - Jun 2016
Originally started as a position within the Malaysian Student Association at the University of Toronto (MASAT) and later, on a freelance basis, I counseled various prospective University of Toronto (U of T) students on admissions and transition, mostly referring students to appropriate resources in the university/community. A large majority of my student clients were international students.My work is summarized below:- Prospective student outreach: Utilized various means such as social media and networking as a way to track prospective students who were interested in attending the University of Toronto.- Step by step counseling: Guide students with various aspects of admissions/transition such as explaining to students the basic academic policies at U of T, university resources as well as sharing my experience on living in Toronto, Canada. - Consistent follow up: From time to time, including after the student is established, I regularly follow up and share experience with regards to transition, academic issues/conflicts and/or specific university resources available for the student.
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Education
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2012 - 2016
University of Toronto
Honours Bachelor of Science (HBSc), Double Major in Immunology and Human Biology: Fundamental Genetics and its Applications -
2018 - 2018
Bitmaker
Certificate, Front-End Web Development, UX Design, Data Analytics, Python Programming -
2010 - 2012
MARA College Banting, Malaysia
International Baccalaureate Diploma, International Baccalaureate Diploma Programme -
2020 - 2021
Centennial College
Certificate, Clinical/Medical Laboratory Technician -
2021 - 2023
The Michener Institute of Education at UHN
Advanced Diploma, Clinical Genetics Technology
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