Information Technology Operation Manager

• Jul 2022 - Present

System Administrator-Supervisor

• Apr 2017 - Jul 2022

• Responsible for the administration and support of day to day operations of the corporate LAN/Microsoft server environment consisting of primarily Windows servers.• Administration of Microsoft domain services including but not limited to Active Directory, GPO, user accounts, shares, security permissions, DHCP, DNS, etc• Research, design and implement Microsoft services/servers and software solutions for business needs.• Build, configure, maintain and monitor server hardware as well as track system & license inventory.• Configure networks as per requirements enforcing best practices and standards, equipment standards, naming conventions, device configurations, backups, monitoring and documentation.• Administration of backup and recovery environments for critical system using Veeam.• Administration of both physical and virtual Windows platforms, including access management, file and storage, application administration, performance and availability.• Install new software releases, system upgrades, evaluate and install patches and resolve software and hardware related problems.• Office365 administration.• Performance monitoring (OS, CPU, Memory, Network and Disk).• Datacenter racking, cabling, other duties as defined by management.• Administered and managed Dell VRTX, Cisco Meraki AP and Cisco Firewall ASA 5510.• Interface with various stakeholders regarding project, implementation and operations issues.• Manage and report project-time accurately as per the assignment system. Show less

System Administrator

• Dec 2015 - Aug 2016

.Provided technical expertise for IT network design, implemented, optimized and upgraded. . Assessment and optimized for the LAN/WAN networks with network monitoring statistics and daily health check. .Installed, configured and maintained of windows servers, desktops, printers, and system network components. .Managed of Backup systems using Veeam, ensured that backup jobs completed and run successful for all necessary files, Exchange, Windows system file, SQL and File share. .Managed Active Directory structure, including but not limited to DNS, DHCP, Group Policy Object and Exchange 2013. .End user hardware and software support for both internal and external customers. .Managed and support Cisco Meraki Access Points. Show less

Infrastructure Engineer

• May 2009 - May 2015

• Reviewed, design and outsourcing plans for compliance with company IT standard projects. • Provided monitoring and administration of systems using SolarWind and HP SIM tools. • Managed backup systems using HP Data Protect and Symantec. • Administered VMWare ESX 4/5, system deployments and troubleshooting. • Supported LAN technologies using Avaya Switches 4526GT, 4548GT and Juniper firewalls 550. • Provided support for the SQL environment including SQL Server, Backup DB, and DB migration. • Data Centre racking, cabling, Installed, managed new servers and network systems Show less

Client Support Analyst

• Jan 2008 - Dec 2008

• Resolved software issues in the Medgate application, SQL database, IIS, FTP and VMware. • Provided internal support to Medgate staff for all hardware and software issues. • Escalate problems that cannot be resolved by HelpDesk team to programming/ services manager. • Resolved software issues in the Medgate application, SQL database, IIS, FTP and VMware. • Provided internal support to Medgate staff for all hardware and software issues. • Escalate problems that cannot be resolved by HelpDesk team to programming/ services manager.

IT System Administrator

• Mar 2007 - Jan 2008

• Ensured completion of daily backup for AS400 and Legato for windows and Exchange. • PKMS new user account setup and supported ACD, GPO’s and user share permissions. • Supported local PBX MITEL 200 phone system for add, change and monitor with ACD group. • Ensured completion of daily backup for AS400 and Legato for windows and Exchange. • PKMS new user account setup and supported ACD, GPO’s and user share permissions. • Supported local PBX MITEL 200 phone system for add, change and monitor with ACD group.

Computer Service Technician

• Oct 2006 - Dec 2006

• Re-imaged and customized 150+ Dell laptops / desktops using Windows 2000, XP • Performed hardware maintenance and repaired support at customer sites • Installed PCs, printers, peripherals, and software. • Provided LAN troubleshooting and network support • Documented all activities through statement of work or internal processes. • Re-imaged and customized 150+ Dell laptops / desktops using Windows 2000, XP • Performed hardware maintenance and repaired support at customer sites • Installed PCs, printers, peripherals, and software. • Provided LAN troubleshooting and network support • Documented all activities through statement of work or internal processes.

Computer Service Technician

• Jun 2006 - Aug 2006

• Setup and installed Epson LQ 590 firmware • Upgraded latest version of printer driver using DOS • Trained users on the use of new printer • Documented all activities as required • Setup and installed Epson LQ 590 firmware • Upgraded latest version of printer driver using DOS • Trained users on the use of new printer • Documented all activities as required

Computer Service Technician

• Jan 2006 - Jun 2006

• Setup, upgraded, and re-imaged servers with windows2003, PC'S using XP. • Setup included joining to domain, resetting password for user account and local admin, installed and configured printers. • Changed permissions, created new user groups, and added users to group • Transfered and backup user files using Fastwiz • Setup, upgraded, and re-imaged servers with windows2003, PC'S using XP. • Setup included joining to domain, resetting password for user account and local admin, installed and configured printers. • Changed permissions, created new user groups, and added users to group • Transfered and backup user files using Fastwiz