Experience

Dubai Police HQ

• United Arab Emirates
• Law Enforcement
• 700 & Above Employee

• Police Sergeant

  • May 2016 - Present

  SERGEANT INSPECTOR, AIRPORT SECURITY DEPARTMENT DUBAI POLICE Maintaining the safety, security, and stability of the Dubai international airport terminal 3 Part of a dedicated and uniquely selected team reporting directly to the department head Daily interaction with international passengers through positive communication; handling problem/conflict resolution in a proactive manner Adopted a hands-on approach in monitoring and executing tasks assigned Presented administrative daily, weekly, and monthly reports to management Provided new employee training and development per department policy and rules, such as HSE (Health, safety & environment), personal behavior, hygiene awareness, and more. Managing daily reporting tasks through the Oracle GRP (Govt Resource Planning) software Sensitivity official tasks Show less



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Assistant Manager

  • Dec 2014 - Mar 2016

  Al QASR HOTEL, Jumeirah, Jumeirah Group Front Office, Assistant Manager Assisted in-house guests by providing superior customer service in fulfilling their needs Monitored guests’ interactions and behaviors to ensure a safe and secure guest stay Helping upper managers with reports, hotel assignments, and hotel events Maintained safety and security protocols for hotel events, such as conferences, seminars, exhibitions, corporate and private events, etc. Maintained staff rosters, attendance, leaves, and complaints using MS Office & Database Show less



Dubai Police HQ

• United Arab Emirates
• Law Enforcement
• 700 & Above Employee

• Human Resources Officer

  • Jan 2011 - Nov 2014

  HUMAN RESOURCES RELATIONSHIP OFFICER, GOVT. OF DUBAI DUBAI POLICE Responsible for maintaining staff rosters, leaves, attendance, complaints, regulations, etc Managing daily HR tasks through the Oracle GRP (Govt Resource Planning) software Provided training schedules and department processes for all new employees/trainees Extensively used & managed Ms office excel and word docs for administrative purposes. Provided daily computer reports to department heads Trained new officers on proper safety rules, HSE, and reporting procedures Show less



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Banking Customer Service Advisor

  • Jan 2008 - Oct 2009

  CUSTOMER SERVICE - FRONT OFFICE, RETAIL BANKING Managed all customer requests related to opening/closing accounts, deposits/withdrawals Dealing with customers daily via phone, emails, and in-person Responsible for qualifying personal loans, auto loans, and home loans Provide customer bill payments, credit card approvals, and wire transfers Solving customer problems and issues related to the account Central bank processing, payment release, and reconciliation for all banks Sell investment products; Takaful and ALICO Insurance; wealth management products Show less