Experience

SAIP - Saudi Authority for Intellectual Property

• Saudi Arabia
• Government Administration
• 200 - 300 Employee

• Executive Director, Quality & Organization Excellence

  • Apr 2023 - Present

  Riyadh, Saudi Arabia Reporting to the CEO and managing 3 departments: - Quality planning and monitoring - Organization Excellence - IP Administration Quality

• Executive Director, Operations Support

  • Apr 2021 - Apr 2023

  Riyadh, Saudi Arabia Team: Managing and provide guidance for 4 direct heads and 20 in-direct team members - Leading the operations of all IP services including registration and formality examination - Leading the operations of international Patent registrations - Leading strategic projects that enables SAIP to be an IP hub in the MENA region and GCC countries , such as the project of SAIP to become an international search authority - Leading the operational quality and continues operational… Show more Team: Managing and provide guidance for 4 direct heads and 20 in-direct team members - Leading the operations of all IP services including registration and formality examination - Leading the operations of international Patent registrations - Leading strategic projects that enables SAIP to be an IP hub in the MENA region and GCC countries , such as the project of SAIP to become an international search authority - Leading the operational quality and continues operational improvements - Leading relationship with WIPO (world Intellectual Property organization) for the international Patent registerations - Leading 4 departments within Operations Support along with setting budgets and strategic directions towards achieving SAIP objectives Achieved: - Led the success story of finalizing all formality examination on all backlog applications - Led revamping and upgrading Examination quality management system on all operations of applications stages - Led fulfilling SAIP all quality requirements mentioned in Patent Cooperation Treaty in preparation of SAIP to be appointed as an international search authority - Led the Saudi delegation contributed in international working group of PCT - round 14 - Led the Saudi delegation of SAIP review / fulfillment of quality standards and requirements with the Korean IP office - Led documenting all IP services processes, procedures and SLAs / OLAs - Led setting new generation IT system requirements, testing and enhancements - Revamped Operations Support operating model , org structure, DOA, etc. - Conducted change management activities within operations support departments - Re-arranged team members to achieve best results, to increase efficiency and reduce overlaps while ensuring re-location of team members according to their competencies and strength points Committees: - Member of 6 committees - Chairman of Bid examination committee - Vice chairman of Quality and Continues improvement committee



وزارة الثقافة Ministry of Culture

• Saudi Arabia
• Government Administration
• 700 & Above Employee

• Director, Operational Excellence

  • Mar 2020 - Apr 2021

  Riyadh, Saudi Arabia Team: Managed 4 heads and 25 in-direct team members - Led the establishment of Operational excellence general department in Ministry of culture covering the ministry and its affiliated bodies, along with its strategy, North Star, interaction and operating model. - Led establishment of Departments reporting to Operational Excellence: - Excellence strategy & programs - Policy, Processes & procedures - Quality assurance & continues improvement - Operational… Show more Team: Managed 4 heads and 25 in-direct team members - Led the establishment of Operational excellence general department in Ministry of culture covering the ministry and its affiliated bodies, along with its strategy, North Star, interaction and operating model. - Led establishment of Departments reporting to Operational Excellence: - Excellence strategy & programs - Policy, Processes & procedures - Quality assurance & continues improvement - Operational performance - Led the development, rollout and enhancement of Centralized shared services model for MOC and MOC+ - Supported the 11 commissions in strategy development, operating model, and governance model as well. - Led the development of first operational performance dashboard and continuous improvements plans. Committees: - Member of 3 committees - Chairman of shared services committee Show less



The National Commercial Bank - AlahliNCB

• Saudi Arabia
• Banking
• 700 & Above Employee

• Product Development Manager, VP

  • Jul 2019 - Feb 2020

  SME Had the power of attorney to act on behalf of NCB for the SME sector, where we Established a strategic partnership with SME Authority, managed the relationship effectively with signed 4 agreements aim to achieve higher SME contribution to KSA’s GDP. Established a strategic partnership with Sabic to motivate local content development as part of Nusaned program. Managed internal and external SME campaigns that drive business leads to relationship managers. Managed SME events as well as NCB… Show more Had the power of attorney to act on behalf of NCB for the SME sector, where we Established a strategic partnership with SME Authority, managed the relationship effectively with signed 4 agreements aim to achieve higher SME contribution to KSA’s GDP. Established a strategic partnership with Sabic to motivate local content development as part of Nusaned program. Managed internal and external SME campaigns that drive business leads to relationship managers. Managed SME events as well as NCB contribution to partners and chamber of commerce events. Developed internal leads management system and Kafalah governance. Re-engineered kafalah processes while identifying gaps and suggested enhancements/ recommendations. Developed new SME programs inline with Recent regulations to support anti concealment low. Developed SME 2020 strategy as part of NCB AOP exercise.

• Product Development Manager, VP

  • Jul 2017 - Jul 2019

  Transaction Banking Managing a team who is responsible for NCB existing products (Payroll & Prepaid Salary Cards). Managing products on ground, support increasing net income and enhancing market share. Digitizing on-boarding process while providing competitive advantage to NCB’s new prospects. Rolling out new campaigns and governing products end-to-end including its policies and related procedures. Supervising development of new products / programs such as: Liquidity management solutions, Cash deposit… Show more Managing a team who is responsible for NCB existing products (Payroll & Prepaid Salary Cards). Managing products on ground, support increasing net income and enhancing market share. Digitizing on-boarding process while providing competitive advantage to NCB’s new prospects. Rolling out new campaigns and governing products end-to-end including its policies and related procedures. Supervising development of new products / programs such as: Liquidity management solutions, Cash deposit machines, Trade txns financing for clients approved by Saudi Industrial Development Fund (SIDF), Islamic finance offering for beneficiaries of Agricultural Development Fund (ADF) Contributing in developing new products and enhancing existing corporate chanel in coordination with responsible divisions such as: Corporate credit cards, Corporate & government expense cards and Alahli eCorp Led transaction banking revamped operating model project. Led transaction banking 2019 AOP development.

• Product Development Senior Officer

  • Jul 2016 - Jun 2017

  SME Supervised Program Development Team who is accountable on: • Tajer Al Ahli Loyalty Program for Non- Borrowing Commercial Enterprises • Increase deposits portfolio • Run campaigns to increase customer base • Establish strategic partnerships/ alliances with service providers (i.e Turkish airlines, Saudi airlines, etc.) • Enhance program brand identity • Enhance internal system to digitize program’s enrollment… Show more Supervised Program Development Team who is accountable on: • Tajer Al Ahli Loyalty Program for Non- Borrowing Commercial Enterprises • Increase deposits portfolio • Run campaigns to increase customer base • Establish strategic partnerships/ alliances with service providers (i.e Turkish airlines, Saudi airlines, etc.) • Enhance program brand identity • Enhance internal system to digitize program’s enrollment Supervised Business Development Team who is accountable on: • Finance leads for borrowing segments of SR 3MM and up to SR 600MM • Leads are provided to segments with client’s finance request, 3 yrs audited financials & CR • Increase online users and activations ratios • Disable inactivate POS merchants • Increase Payroll penetration

• Product Development Officer

  • Jun 2014 - Jun 2016

  SME Managed Tajer Al Ahli Loyalty Program for non-borrowing Commercial Enterprises: • Supported SME division in establishing the new non-borrowing department • Managed technical projects of Tajer Al Ahli • Govern program’s policy & related procedures • Rollout internal awareness campaigns for 4,000 branches staff across the kingdom • Rollout Trade campaign, Deposits campaign and Financing campaign Successfully while exceeding… Show more Managed Tajer Al Ahli Loyalty Program for non-borrowing Commercial Enterprises: • Supported SME division in establishing the new non-borrowing department • Managed technical projects of Tajer Al Ahli • Govern program’s policy & related procedures • Rollout internal awareness campaigns for 4,000 branches staff across the kingdom • Rollout Trade campaign, Deposits campaign and Financing campaign Successfully while exceeding campaigns dedicated financial targets

• MIS Officer

  • Jun 2012 - May 2014

  HR For the first time in NCB, a team is formalized to implement Manpower planning. Managed the project with all business segments. Supported recruitment team with required data analytics. Building required senior management dashboards. Supported recruitment team in establishing recruitment KPIs, monthly monitoring along with early alarming signs.

• MIS Specialist

  • Mar 2011 - May 2012

  Operations Responsible for ATMs and Trade transactions (LC/LG) data analytics, performance, and SLA monitoring. Supported senior management with a daily views on performance to enable them making decisions on spot while identifying gaps. Building dynamic crystal dashboards for the entire operations division. Responsible for all divisions’ ad-hoc reports, data analytics and senior management presentations.



Freelance, self-employed

• Statistician & Data analytics

  • Jan 2008 - Jun 2011

  Provide statistical consultation, Data entry, surveys design, data analytics and preparation of executive reports to student of industrial engineering field



University of Business & Technology

• Saudi Arabia
• Higher Education
• 200 - 300 Employee

• Statistics Specialist

  • Dec 2010 - Mar 2011

  Overview NCAAA recommendation and ensure implementation with full adherence. Data analytics and survey designs.