Experience

FIFA Club World Cup 2023

• Saudi Arabia
• Events Services
• 1 - 100 Employee

• Stadium Safety & Security Manager

  • Nov 2023 - Present

  Jeddah, Makkah, Saudi Arabia



Sabah FC

• Azerbaijan
• Sports Teams and Clubs
• 1 - 100 Employee

• Security Advisor

  • Jul 2023 - Aug 2023

  Azerbaijan



Baku City Circuit Operations Company

• Azerbaijan
• Spectator Sports
• 100 - 200 Employee

• Events Team Lead

  • Apr 2023 - May 2023

  Baku, Azerbaijan



FIFA World Cup Qatar 2022

• Qatar
• Spectator Sports
• 700 & Above Employee

• Venue Safety & Security Deputy Manager

  • Jun 2022 - Jan 2023

  Doha, Qatar • Developing, presenting, and implementing security dot plans, flow charts, daily run sheets, etc. • Developing and implementing the venue safety and security operational plan • Creating and presenting training materials to security members for various events within FWC • Planning and delivering trainings/exercises for private security guards (including 1350 Pakistani Army Members) • Ensuring stakeholder communication (FIFA, Supreme Committee, SSOC, FAs, external stakeholders) in… Show more • Developing, presenting, and implementing security dot plans, flow charts, daily run sheets, etc. • Developing and implementing the venue safety and security operational plan • Creating and presenting training materials to security members for various events within FWC • Planning and delivering trainings/exercises for private security guards (including 1350 Pakistani Army Members) • Ensuring stakeholder communication (FIFA, Supreme Committee, SSOC, FAs, external stakeholders) in terms of Stadium Safety and Security • Leasing with key stakeholders within the area of responsibility in respect of planning and operational activities • Participating and contributing to the security policies, procedures, and planning for the Stadiums • Planning and managing the provision of private security services in the stadium Show less



Azerbaijan Grand Prix (Baku City Circuit Operations Company)

• Events Team Lead

  • May 2022 - Jun 2022

  Baku, Azerbaijan - Monitoring installation and dismantling process of all event and entertainment activations in the designated zones - Liaise with vendors and stakeholders during the event planning process to ensure everything is in order - Assisting in the design, content development, and delivery of training to the workforce



Expo 2020 Dubai

• United Arab Emirates
• Government Administration
• 700 & Above Employee

• Site Control Operations Coordinator

  • Aug 2021 - Mar 2022

  Dubai, United Arab Emirates • Assisting the Management in ensuring the seamless delivery of operations across the Expo 2020 site at a bronze level and assisting with cross-zonal coordination of operations by providing operational awareness to the teams on the ground • Being proficient in radio communications and working as the communications link between staff on the ground and other functions to help align goals and information for the operations to run smoothly and effectively • Acting as a conduit of information… Show more • Assisting the Management in ensuring the seamless delivery of operations across the Expo 2020 site at a bronze level and assisting with cross-zonal coordination of operations by providing operational awareness to the teams on the ground • Being proficient in radio communications and working as the communications link between staff on the ground and other functions to help align goals and information for the operations to run smoothly and effectively • Acting as a conduit of information between the Main Operations Center (MOC) and Zonal teams • Gathering all available information together to ensure a thorough picture of situations awareness is available • Working with different functional areas, including Dubai Police, Security Operations, and Health and Safety to recommend the best solutions for different situations and overlook issues related to all six zones simultaneously • Using various operating systems including the Command and Control Platform (CCP), Density, Movement & Population System (DMP), and Health & Safety System (Intelex) to log and administer issues As a part of Site Management: • Liaising with Police, Emergency, Health and Safety, and Security services if needed • Monitor and track all issues and make sure that all these services are aware of emergency/medical-related situations • Supporting the team in solving different types of issues raised by visitors directly • Monitoring and managing queues to keep crowds organized and responding quickly to potential crowd control issues • Working with ticketing systems such as Ticketing and Biometrical scanning Show less



UEFA EURO 2020 Official Hospitality

• United Kingdom
• Hospitality

• Deputy Head of Stadium Security

  • Aug 2019 - Jul 2021

  Baku Olympic Stadium, Baku, Azerbaijan • Supporting Venue Operations Managers on any security and access related issues • Assisting Security Director with coordination of Police and EURO 2020 staff members (more than 3000 members) • Supervising operations of Pedestrian and Vehicle screening areas, both during planning and operational phases • Delivering the access management concept within the venue, with the consideration of the venue specific requirements • Provide support to the Venue Access Management in the venue… Show more • Supporting Venue Operations Managers on any security and access related issues • Assisting Security Director with coordination of Police and EURO 2020 staff members (more than 3000 members) • Supervising operations of Pedestrian and Vehicle screening areas, both during planning and operational phases • Delivering the access management concept within the venue, with the consideration of the venue specific requirements • Provide support to the Venue Access Management in the venue and closely work with the ACCS core team • Work with the Accreditation (ACCR) team to ensure appropriate access rights are in place for accredited staff based upon their function • Liaising with the relevant UEFA divisions and units on safety and security operations • Creating custom courses for each security division, including SSNS radio specific trainings (Private security, Police, Staff and Volunteers) • Presenting security-related information to LOS Security newcomers, Private security (400 members) Police, and Internal Troops (more than 1000 members) • Provide current professional health and safety advice and guidance on issues relating to event safety • Liaise with the Local Authority, Police, Fire and Ambulance Services and any other body involved in security services of the stadium • Procure, contract, and manage safety and security suppliers, including safety stewarding and security contractors, medical and first aid suppliers • Liaising with football authorities • Negotiating with external partners to reach solutions compatible with UEFA's regulatory and policy framework • Ensure that event safety and security is embedded from the planning of each stage of the event through to delivery • Refinement, consolidation, and integration of any cross-functional requirements with a focus on stadium operations • To undertake, facilitate and promote event safety risk assessments, event safety plans, and other associated event documentation to support a culture of compliance Show less



EYOF Baku 2019

• Spectator Sports
• 1 - 100 Employee

• Venue Ticketing Manager

  • Jul 2019 - Jul 2019

  National Gymnastics Arena, Baku, Azerbaijan • Planning and implementing a queuing system • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Prepare and deliver venue-specific training for volunteers including radio training • Training the access control team members and daily briefing about the queuing • Planning and coordination of Venue ticketing operations from Coordination Center • Monitoring and managing the flow of the crowd • Define the split… Show more • Planning and implementing a queuing system • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Prepare and deliver venue-specific training for volunteers including radio training • Training the access control team members and daily briefing about the queuing • Planning and coordination of Venue ticketing operations from Coordination Center • Monitoring and managing the flow of the crowd • Define the split of responsibilities and produce shift plans for all persons involved in ticketing operations • Troubleshoot problems concerning ticketing, queue, crowd and access as they arise • Preparation of the daily run sheet for respective zone teams • Daily reporting to HQ regarding the daily entrances and the issues experienced • Seat data management, spectator data and seat validation • Launch and daily control of the respective zone sales and access Show less



UEFA Europa League

• Spectator Sports
• 1 - 100 Employee

• PSA & VSA Security Coordinator

  • May 2019 - May 2019

  Baku Olympic Stadium, Baku, Azerbaijan • Planning and set-up of Pedestrian and Vehicle Screening Areas • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Training and coordinating radio communication during the operation period • Preparation and implementation of the signage plan for all main entrances within the security operations team • Direct and supervise security staff (Police, Private Security, Special Forces) • Developing training materials… Show more • Planning and set-up of Pedestrian and Vehicle Screening Areas • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Training and coordinating radio communication during the operation period • Preparation and implementation of the signage plan for all main entrances within the security operations team • Direct and supervise security staff (Police, Private Security, Special Forces) • Developing training materials for security members • Presenting Security manuals to over 1000 security members pre-event days • Staff positioning, ensuring that all staff members are well-informed on event-specific details • Make sure that all Pedestrian and Vehicle Screening Areas are functioning according to agreed policies and procedures • Manage venue stakeholders and vendors to ensure event-related venue logistics have been catered for Show less

• Zone Ticketing Supervisor

  • Feb 2019 - Apr 2019

  Baku, Azerbaijan • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Perform Activities (participate in the planning of respective selling locations, organize installation of selling locations, planning and implementing of the queue system, monitoring and managing the flow of the crowd, train and control of ticket sellers/access control team, daily report to line manager and so on) according to agreed procedures • Train and support… Show more • Delivering the access management concept within the venue, with the consideration of the venue-specific requirements • Perform Activities (participate in the planning of respective selling locations, organize installation of selling locations, planning and implementing of the queue system, monitoring and managing the flow of the crowd, train and control of ticket sellers/access control team, daily report to line manager and so on) according to agreed procedures • Train and support access control and respective venue sales team • Launch and daily control of the respective zone sales and access • Assist sales team in responding to inquiries from customers and reporting to a higher level • Develop and maintain documents on demand • Directional Signage Project • Preparation of the daily run sheet for respective zone teams • Seat data management spectator data and seat validation • Support Ticketing Management and Fulfillment processes • Role and Venue Specific training for volunteers Show less



Hyatt Regency Baku

• Azerbaijan
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Aug 2018 - Feb 2019

  Baku, Azerbaijan • Provide excellent service to internal customers as appropriate • Maintains positive guest and colleague interactions with good working relationships • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily • Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate • To oversee… Show more • Provide excellent service to internal customers as appropriate • Maintains positive guest and colleague interactions with good working relationships • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily • Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate • To oversee the taking and processing of all rooms reservations according to hotel and company guidelines • To take and confirm requests for room reservations or cancellations, giving general information about the hotel, through correct room category sale, using upselling techniques • To have full knowledge of using office equipment as well as all operation systems s.a. RESERV, Opera, Microsoft Outlook • To build strong relationships with all sources of bookings and work closely with Sales & Marketing Department in maintaining and developing these relationships Show less



33rd ISME World Conference

• Assistant Event Manager

  • Jul 2018 - Jul 2018

  Hilton Hotel, Baku, Azerbaijan • Assist and support organizing and event manager in his day to day tasks • Coordinating event planning sessions • Interact and coordinate with other events managing staff in conducing special event programs. • Track record of meeting deadlines and managing multiple tasks simultaneously. • Ensuring visitors are aware of event programming information during the day • Assist with gathering data during the event • Other ad hoc duties as and when required by the Event Manager

• Ticketing Resolution Team Leader

  • Apr 2018 - Apr 2018

  Azerbaijan, Baku • Perform activities (participate at set up of assigned resolution center, daily report to line manager and etc.) according to agreed procedures • Train and support respective resolution center team • Daily check and supervising assigned location • Assist team in responding to inquiries from customers and reporting to a higher level • Develop and maintain reports on demand • Ticketing System reports

• Ticket Seller

  • Jun 2017 - Jun 2017

  • Sell tickets for the races • Give needed information about the contest for the spectators • Establish customer-focused partnerships to ensure a positive customer experience



Baku European Senior Taekwondo Championships

• Team Assistant

  • May 2014 - May 2014

  Baku, Baki, Azerbaijan • Arranging meetings, updating records, handling mail, preparing training equipment, communicating with all team members, and making travel arrangements • Providing administrative support to teams developing various projects