Experience

Moravia Yachting

• Monaco
• Travel Arrangements
• 1 - 100 Employee

• Compliance Officer & HR Coordinator

  • May 2023 - Present

• HR & KYC Coordinator

  • Oct 2022 - Jun 2023


Boutsen Aviation SAM
• Office Manager

  • Dec 2019 - Oct 2022


Trustev

• Ireland
• Software Development
• 1 - 100 Employee

• Fraud Analyst

  • Oct 2015 - Sep 2017

  Fraud is increasing not only in volume, but in sophistication and danger. Today’s fraudsters are extremely clever, devising ways to fool systems and processes, potentially causing massive losses. Trustev Transunion offers solutions that allow merchants to proactively recognize fraudulent situations, so they can push good customers through with confidence, while reducing risk, manual reviews and back office expenses. Support the development of the Transunion-Trustev fraud prevention engine using deep data mining analysis in a Hadoop environment. Develop and/or implement various types of predictive models, segmentation strategies, optimization algorithms, and data mining analyses with a targeted result of increasing accuracy of the scoring model. Work closely with dev and product team to design, develop and implement new required features. Develop Merchant/Customer Dashboards and advanced customer facing analytics. Create and maintain a fraud threshold alert system in a realtime context. Conduct multi-merchant analytics for online and integrated online/offline contexts. Summarize and present analysis internally within Trustev and Clients. Analyse and evaluate fraud risk of existing or proposed business processes and systems. Identify process gaps that may create fraud risk and suggest/develop key metrics to measure monitor and price fraud risk. Analyse and react to fraud attacks by addressing the root cause of the fraud and submit recommendations to the algorithm. Research new fraud prevention strategies to determine feasibility, cost, time required and compatibility with existing systems. Collaborate with customers fraud teams to leverage internal fraud logic into the the Trustev decision logic. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Fraud prevention SME

  • Jun 2014 - Oct 2015

  Testing new Case management for fraud analysts. Responsible for Identifying business needs for European market and communicate to project manager, IS&T and UAT lead to ensure the new interface will meet requirements. The testing involves scenario identification, script writing, testing, and sign off.

• Fraud Prevention Supervisor

  • Oct 2013 - Jun 2014

  Communicating Apple’s objective and expectation regularly through team meeting and 1 on 1 and reporting on KPI’s and SLA’s both to agents and management. Staff Management and Leadership • Day to day staff supervision • Identify staff training and development needs and support career path development for staff• Monitor and measure agent level performance• Provide regular coaching• Provide formal and informal performance feedback, both team based and one-to-one, and take corrective action as required• Hold regular staff meetings• Participate in recruitment process• Promote positive employee behaviors by leading by example Operational Improvement • Proactively identify areas for operational improvement, including tools and processes• Involvement in projects as required• Develop and maintain awareness of industry best practices• Liaising with Singapore and Austin on a regular basis to improve and align processes Worldwide. Show less

• risk management analyst

  • Oct 2010 - Sep 2013

  Analysis of incoming orders and chargeback orders for potential fraud risk and identify fraud trends. Point of contact for all admin queries and technical issues encountered by agents including but not limited to: Escalations, reporting, SAP process, Rma fraud queries, police requests, customer queries, and chargebacks.



FEXCO

• Ireland
• Financial Services
• 700 & Above Employee

• customer service rep

  • May 2007 - Sep 2010

  Assisting customers in their money transfers online and over the phone, Fraud and scam prevention. Assisting customers in their money transfers online and over the phone, Fraud and scam prevention.