Customer Service Representative

• Mar 2023 - Present

Patient Safety Specialist

• Sep 2021 - Feb 2023

Provide subject matter expertise in the field of patient safety Evaluate and analyze patient safety events to prioritize and/or identify potential or actual issues which require action Collect, analyze and interpret data to support decision-making and action planning, including culture of safety survey analysis Problem-solving/troubleshooting within scope of position and appropriate escalation of issues to higher-level management Manage complex parallel workstreams in response to a serious unanticipated clinical event and assuring standard response processes are carried out Show less

Operations Data Manager

• Jan 2021 - Jul 2021

Provided technical guidance as ergonomics subject matter expert and supported design improvements for manufacturing. Developed and implemented procedures for effective data management by creating rules and procedures for data sharing, overseeing, and managing staff members in the daily use of data systems. Guarantee adherence to legal and company regulation by regularly monitoring and evaluating information and data systems that could affect analytical results. Assess system performance and make recommendations for software, hardware, and data storage improvements. Managed all incoming data files and continually developed data management strategies. Assisted with recognizing and upholding digital security systems to protect delicate information. Attended meetings on behalf of Executive Director, managed and facilitated team meetings, revise company policy and handbook as needed. Oversee purchase requests up to $1,000 and reviewed and approved grant contracts. Show less

Content Analyst

• Jan 2019 - Dec 2020

Executed a customer-centric social moderation strategy, and continuously improved performance through analysis of appropriate social data and metrics, insights, and best practices, then acted on the information. Successfully leading social media community moderation of user-generated content in line with the moderation policy for each community, collaborating with the Moderation team to ensure accurate, brand-focused responses to posts/comments. Effectively enforcing social media terms of use by carefully monitoring reports of abuse on the site, classifying according to policy and quality standard within the agreed turnaround time. Maintaining intimate familiarity with the nuances of global events, politics, and trends as they develop, while observing, analyzing, and reporting on user-generated content trends to aid the client in ensuring platform integrity. Investigating issues regarding content that is reported for account support, potentially abusive content, or safety, and flagging for action as well as responding to user inquiries with high quality, speed, empathy, and accuracy. Successfully analyzing and solving problems related to policy, using market specific knowledge, signals, and insights to spot and scope measurable solutions to improve user support. Effectively dealing with sensitive material including sexual images, child pornography, hate, and violence, recognizing patterns and using good judgement on individual cases, as well as completing projects per timelines and maintaining optimum utilization Show less

Nanny

• May 2015 - Apr 2020

Carefully monitored children's play activities. Redirected children to encourage safe, positive behaviors. Cleaned the house, including laundry, sweeping and mopping. Physically and verbally interacted with children throughout the day. Administered medication and minor first aid to sick and injured children. Carefully monitored children's play activities. Redirected children to encourage safe, positive behaviors. Cleaned the house, including laundry, sweeping and mopping. Physically and verbally interacted with children throughout the day. Administered medication and minor first aid to sick and injured children.

Assistant Manager

• Sep 2010 - Oct 2015

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play, offered detailed daily reports that outlined each child's activities, and maintained daily records of activities, behaviors, meals and naps. Upheld all CPR and Washington regulated certifications. Controlled administrative, operational, financial and logistical areas of facility -Created business plan (handbook, philosophy) -Handle tax paperwork -Communicate with parents & children -One on one care with children -Record keeping -Implement marketing tactics Show less

Youthforce University Marketing Intern

• Sep 2014 - May 2015

Lead and design workshops for students that cover core principles of financial literacy, professional development, college readiness, and personal growth. Assist in outreach to advertise Youthforce, implement social media outreach on behalf of YouthForce. Organized files, developed spreadsheets and scanned documents. Lead and design workshops for students that cover core principles of financial literacy, professional development, college readiness, and personal growth. Assist in outreach to advertise Youthforce, implement social media outreach on behalf of YouthForce. Organized files, developed spreadsheets and scanned documents.

Microsoft Office Division Apprentice

• Aug 2013 - Jun 2014

Microsoft Office Division USM&O - Hands on intensive work experience with high demand tasks - Drive communication between business partners, field sales teams, their customers, and 3rd party logistics -Took the lead on the marketing team for expansion events, hosted 3 events reaching out to local teens - Handle time sensitive tasks, record keeping, and customer service - Got trained and became fluent in Windows apps (outlook, excel, PowerPoint, Lync, word ect.), Microsoft Office Division USM&O - Hands on intensive work experience with high demand tasks - Drive communication between business partners, field sales teams, their customers, and 3rd party logistics -Took the lead on the marketing team for expansion events, hosted 3 events reaching out to local teens - Handle time sensitive tasks, record keeping, and customer service - Got trained and became fluent in Windows apps (outlook, excel, PowerPoint, Lync, word ect.),