Sr. Sales advisor

• Aug 2022 - Present

Manager

• Sep 2021 - Aug 2022

● Identify business opportunities by identifying prospects and evaluating their position in the industry; research and analyses sales options. research and recommend new opportunities. Recommend profit and service improvements. ● Build business by identifying and selling prospects. ● Maintain relationships with Architect firms. Maintain relationships with clients by providing support, information, guidance. ● Sell kitchen solution products by establishing contact and developing relationships with prospects; recommending solutions. ● Identify product improvements or new products by remaining current on industry trends, market activities, and competitors. ● Oversee PBangla project and make suggestions to improve for bette Show less

Design Centre Manager

• Oct 2018 - May 2020

1. Developing and maintaining the smooth relation between Design center and Franchisee. 2.Timely achievement of sales target. 3.Ensuring high sales conversation 4.Coordination with the sales team to understand the market demand and our product status to plan 5.Design center sales accordingly 6.Team Management 7. Maintaining records of sales generated out of several avenues 8. Daily updating of report file w.r.t Walk-in customers, Architect, and designers. 9.Data presentation 10.Monitor or guide team on daily basis. 11.Attending walk-in customers and providing the exceptional customer service by understanding 12. And uncovering customer needs 13.Conduct events for Architect, Interior designers, contractors, end clients. 14.Conduct training session and events for Architects, contractors, interior designers. 15.Upgrading the design center product displays 16. Plan proper staffing roster ensuring necessary staff is available during the design center working hours. Show less

Manager Customer Experience

• Jan 2017 - Sep 2018

> Responsible for End to End of Call Centre operation. > Lead and Manage Walk in Support Country Wide > Implement and Drive Satisfaction metrics across all LOB's > People Management and recruitment > Designing > Preparing strategy, reporting formats > Drive employee motivational programs > Drive CSAT to improve user experience > Monitoring Quality of each communication > Creating all SOPs > Managing crisis protocol > Drive training need analysis (TNA) Have experience in Zendesk and Intercom. Designed and structured the overall Customer Experience from scratch. Show less

Sr. Executive

• Jan 2016 - Jan 2017

> Prepare Proposal and Presentation for mobile operators. > To develop and maintain relationship with mobile operators and B2B partners through a deep understanding of their priorities and strategies. > Take part in new product development and implementation. > To frequently meet with partners to secure opportunities. > Partner Handling and maintaining excellent relationship. > Prepare Proposal and Presentation for mobile operators. > To develop and maintain relationship with mobile operators and B2B partners through a deep understanding of their priorities and strategies. > Take part in new product development and implementation. > To frequently meet with partners to secure opportunities. > Partner Handling and maintaining excellent relationship.

Executive

• 2012 - 2014

> Identify revenue opportunities & maintain steady growth through all self-care channels. > Deliver Self-care campaigns & new opportunities to drive usage/penetrations of self-service channels, maximizing the opportunities for customer to resolve issues with low effort by empowering and engaging themselves. > Increased self-service penetration (WEB, USSD, IVR) >Accountability for key KPIs >Ensure that the offline and online customer experience for getting service help is clear and joined up. >Handle and manage different Vendors Show less