Farhanaz Joulay
Psychometrist - Client Services Manager at JVR Africa Group- Claim this Profile
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English -
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Afrikaans Elementary proficiency
Topline Score
Bio
Credentials
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16 PF Accreditation Training
JvR Africa Group -
EQ2.0 Accreditation Training
JvR Africa Group -
Hogan Accreditation
JvR Africa Group -
MBTI Step I & II Accreditation Training
JvR Africa Group -
Strengthscope Accreditation
JvR Africa Group -
WRISc Accreditation
JvR Africa Group
Experience
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JVR Africa Group
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South Africa
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Business Consulting and Services
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1 - 100 Employee
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Psychometrist - Client Services Manager
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May 2020 - Present
In Client Services, our main objective is to provide outstanding customer service by ensuring that all our processes are seamless which is a win-win for the customer as well as the company.We support our clients by providing them with the following services:• Support and training on all online platforms • Scoring of assessments and generating of reports • General email support to clients • Capturing of data for research projects • Planning and execution of projects.I also play a big role in our inhouse online platform by:- Ensure the platform is always working optimally- Keeping clients up to date with any changes- Improving the candidate and administrator experience- Testing before any assessments GO LIVE on the platform
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Psychometrist - Account Manager
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Jan 2017 - Present
Part of the Account Management team, where we are responsible for helping human resource and psychology professionals with better insights through the use of psychometric assessments.I also provide professionals with technical support and training on our in-house JvR Online platform and our other supplier platforms (telephonic or face to face). At the same time guiding professionals on the most effective and efficient way of sending out assessment links to participants.When new assessments are being loaded onto our in-house JvR Online platform, I assist with the overall testing before any assessment goes LIVE as well as provide input on new features for the platform.
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Psychometrist: Client Services Department
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Jul 2014 - Dec 2016
Data CapturingStock ordering and reconcilingManaging of the Client Services department from time to timeInvoicing Creating & Managing portals (Hogan, MHS, Psychometrics Canada etc)Report GeneratingAssisting clients & participants with portal queriesCreate and keep Process Manuals up to dateLooking for effective and efficient ways of doing things in the departmentProviding Psychometric support to the team and clients when using the different platforms
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Small Business Owner
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Apr 2018 - Present
Just a small side business to assist with making a small impact on our planet. Just a small side business to assist with making a small impact on our planet.
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University of South Africa/Universiteit van Suid-Afrika
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South Africa
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Higher Education
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700 & Above Employee
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Peer Help Counsellor
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Jan 2013 - Dec 2013
- Career Guidance (assisting students with options on what to study etc)- Participating in Outreach programs- Admin (statistics, filing etc) - Career Guidance (assisting students with options on what to study etc)- Participating in Outreach programs- Admin (statistics, filing etc)
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Office Manager/ PA to Global Director of Rugby, Marketing & Other Sports
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Jan 2008 - Dec 2012
• Meet and greet clients & assisting them when required• Answer a 10 line switchboard and transfer calls or take messages when requested.• Make sure the reception is tidy at all times, and that visitors are happy( coffee/tea)• Order Stationary & buying of office consumables • Create contact lists as well as arrange birthday functions and farewells • Arranging of couriers• Liaise with building manager for maintenance• Assisting Sports Agents with various queries • Technical Support• Booking, confirming of meetings, filing & photocopying• Booking of travel for Directors & athletes as well as arranging of Visas • Drafting of letters and data capturing on excel spreadsheets• Creating & amending of Powerpoint presentations• Liaising with Sponsors on booking athletes • Handling of Petty Cash for Rugby & Soccer Department• Reconciliation of Directors FNB Credit Card Statements & Travel lodge account• Updating of Employee files and the forwarding of leave forms to the HR Manager
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TFG (The Foschini Group)
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South Africa
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Retail
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700 & Above Employee
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Admin Supervisor/Cashier
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Jun 2005 - Dec 2007
Admin Supervisor• Handling of morning banking• Authorising of discount sales and credits of clothing items • Responsible for managing the store when the Manager was away• CashierCell-phone Consultant• Customer Relations• Promoting of Cell-phones • Sales• Booking in repairs Admin Supervisor• Handling of morning banking• Authorising of discount sales and credits of clothing items • Responsible for managing the store when the Manager was away• CashierCell-phone Consultant• Customer Relations• Promoting of Cell-phones • Sales• Booking in repairs
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Education
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2014 - 2014
University of Johannesburg
Psychometric Internship - Short Course, Psychometry -
2011 - 2013
UNISA
Bachelor of Commerce (BCom) Industrial & Organisational Psychology, Industrial & Organisational Psychology -
2005 - 2009
University of Johannesburg
Bachelor's Degree, Human Resources Management/Personnel Administration, General -
2000 - 2004
Jeppe High School for Girls
High School, 12
Community
