Experience

Shanta Securities Limited

• Bangladesh
• Capital Markets
• 1 - 100 Employee

• Customer Service Management (Executive)

  • Oct 2017 - Present

  to open B.O account, modify the information, keep in touch with clients. to open B.O account, modify the information, keep in touch with clients.



The City Bank Ltd

• United States
• 1 - 100 Employee

• Customer Support Officer

  • Apr 2015 - Aug 2015

  Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.



banglalink

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jan 2014 - Nov 2014

  handles all telephone communications with new and existing customers. provides ample workspace for a large number of employees, typically referred to as "call agents," to administer telephone-based communications with customers. handles all telephone communications with new and existing customers. provides ample workspace for a large number of employees, typically referred to as "call agents," to administer telephone-based communications with customers.



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Service Manager

  • Nov 2011 - Apr 2012

  handles all telephone communications with new and existing customers. provides ample workspace for a large number of employees, typically referred to as "call agents," to administer telephone-based communications with customers. handles all telephone communications with new and existing customers. provides ample workspace for a large number of employees, typically referred to as "call agents," to administer telephone-based communications with customers.