Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Case Manager

  • Jun 2022 - Present



Wolters Kluwer

• Netherlands
• Information Services
• 700 & Above Employee

• Customer Service Technical Specialist

  • Mar 2020 - May 2022



Exness

• Cyprus
• Financial Services
• 700 & Above Employee

• Customer Service Manager

  • Jul 2015 - Jun 2017

  • Setting KPIs for the team and ensuring they are achieved, providing feedback to team and room for improvement.• Looking after complicated cases and escalating them to provide a solution that is satisfying to clients.• Looking after day to day operation in the customer support department, handling and supervising customer support team to provide the best after-sales service.

• Customer Service Team Lead

  • Apr 2014 - Jun 2015

  ▪ Provides daily direction and communication to employees so that customer service calls/ Chats / Emails are answered on a timely, efficient and knowledgeable manner.▪ Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.▪ Provides statistical and performance feedback and coaching on a regular basis to each team member.▪ Writes and administers performance reviews for skill improvement.▪ Participates in recruitment process with HR and Managers in order to make sure correct candidates are on board.

• Customer Support Specialist

  • Apr 2013 - Apr 2014

  ▪ Thinking critically and problem-solve in real-time▪ Support FX customers from around the world▪ Discuss the FX trading platforms with prospective customers.▪ Handle incoming sales inquiries and client issues via phone, Email and Live chat communicating the primary benefits of our broker, our trading platform, and the Forex market to prospective clients.



Mawa Events

• Malaysia
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Development Specialist

  • Sep 2012 - Feb 2013

  Made calls to prospective clients around Asia Pacific and Middle East for training and conferences. ▪Focused on growing existing clients and acquiring new clients for business growth. ▪Resolution of Human Resource Departments issues in relation to training and conferences. ▪Escalated issues to relevant departments. ▪Met with clients prior to conferences to know their expectations and post conferences for feedback. ▪Conducted secondary research to learn about the demands of training in different industries.



Amnesty International

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Intern

  • Nov 2011 - Feb 2012

  ▪ Helping team on events that focuses on death penalty awareness on different parts of the world. ▪ Conducting interviews of migrant workers and their work scenarios on the streets of Kuala Lumpur. ▪ Gathering data from newspapers so that could be turned into an article. ▪ Making sure the events are conducted in a fair manner and are exposed to media. ▪ Helping team on events that focuses on death penalty awareness on different parts of the world. ▪ Conducting interviews of migrant workers and their work scenarios on the streets of Kuala Lumpur. ▪ Gathering data from newspapers so that could be turned into an article. ▪ Making sure the events are conducted in a fair manner and are exposed to media.