Experience

EZO

• United States
• Software Development
• 1 - 100 Employee

• Sr. Solutions Consultant

  • Oct 2021 - Present

  • Overseeing a portfolio of over 50 major Enterprise clients for EZ Web Enterprises (Ezo), including several well-known large companies. • Developed and implemented detailed onboarding and implementation plans to smoothly integrate Asset Tracking Software and IT Asset Management Software with customers' existing business infrastructure. • Conduct in-depth research on customer business structures to customize products and services according to their specific requirements. • Providing training to clients on how to effectively use the software to manage their IT assets. • Consulting with clients to understand their IT asset management needs and identify opportunities for improvement. • Developing and presenting customized solutions and proposals to clients that address their specific business needs. • Facilitating support responses to customer issues, ensuring resolution of concerns and correction of any deficiencies. • Promoting updated products by highlighting new features or updated specifications. • Conduct regular Scrum meetings with Product, Development, and Marketing teams in order to finalize new features and how they will help clients. • Troubleshooting technical issues and working with the development team to resolve any software bugs or glitches. • Maintaining up-to-date knowledge of industry trends and best practices in IT asset management. • Conducting research and analysis to identify areas for product improvement and new product features. • Leading product demonstrations for potential clients to showcase the software's capabilities and benefits. • Training new hires and assisting them with their daily tasks, and also offering opportunities for them to observe my sessions with clients, enabling them to gain valuable insights and learn about the product. Show less



CureMD

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • May 2020 - Sep 2021

  • Acting as the sole point of contact for project management and development for more than 50 enterprise clients.• Offering training for physicians and staff, conducting webinars, providing consultation services, and offering operational guidance.• Engaging in proactive and practical learning of CureMD products and services, as well as industry standards and interoperability opportunities, to ensure the delivery of exceptional client relationship management.• Delivering prompt L2 and L3 support to clients, ensuring swift resolution of any issues they may face.• Overseeing the onboarding and implementation process and executing clinical setups for new clients.• Collaborated with the development team to diagnose and resolve more than 1,500 instances of software malfunctioning. Show less

• Application Analyst

  • Mar 2020 - May 2020

  • Analyze and support complex application issues in clinical, operational, and billing aspects of CureMD health IT solutions and accompanying services.• Managed the provider activation process using the SureScripts network and facilitated communication with customers to address and resolve issues, offer training, and handle complaints.• Conducted training sessions for new hires on multiple modules, such as Patient Portal, Noval health, Provider notes, Electronic prescription, Scheduler, and others. Show less

• Assistant Application Analyst

  • Mar 2019 - Feb 2020

  • Handling inquiries, troubleshooting problems, and resolving customer complaints via phone or email. • Documenting all customer interactions and escalating complex issues to higher-level support staff when necessary.• Providing assistance to doctors, nurses, and other staff with technical issues related to CureMD software.



Border Express Pty Ltd

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Technical Support Officer

  • May 2017 - Oct 2018

  • Providing technical support to end-users regarding software, hardware, and network issues. • Troubleshooting technical problems and identifying the root cause of issues. • Escalating complex issues to higher-level support staff when necessary. • Assisting with the implementation and maintenance of hardware and software systems. • Testing new software and hardware products to ensure compatibility with existing systems. • Ensuring compliance with company policies and industry regulations. Show less



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Warehouse And Distribution Manager

  • Feb 2016 - Apr 2017

  • Coordinating and scheduling inbound and outbound shipments to meet customer demand. • Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. • Implementing and utilizing warehouse management systems (WMS) and other software programs to optimize operations. • Collaborating with other departments such as sales, purchasing, and logistics to ensure seamless coordination and communication. • Ensuring compliance with safety regulations and company policies. Show less



FedEx Express Australia

• Australia
• Freight and Package Transportation
• 200 - 300 Employee

• Dockhand

  • Feb 2015 - Jan 2016

  • Sorting and organizing incoming and outgoing shipments. • Loading and unloading cargo from trucks or other vehicles. • Checking for damage or discrepancies in shipments and reporting any issues to a supervisor. • Following safety procedures and wearing appropriate protective gear. • Sorting and organizing incoming and outgoing shipments. • Loading and unloading cargo from trucks or other vehicles. • Checking for damage or discrepancies in shipments and reporting any issues to a supervisor. • Following safety procedures and wearing appropriate protective gear.