Experience

IET Group of Companies
• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee
• Service Manager

  • May 2021 - Present


NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Apr 2021 - Present

• • Oct 2015 - Apr 2021

  In house training by NCR Global Team for implementation of ATM monitoring Tools (Gasper & NCR@YS) for its Managed Services Project executed with MCB for the first time in Pakistan.Managing MCB & BOP ATM Operations of 800+, ensuring quality services are being delivered as per the standard & defined timelineEnsuring timely regularisation of SLA & activities within a process are being performed at a high level of qualityPerforming Team Lead role, Analysing Daily Reports/Data to find the major contributor of downtime to reduce bad actors.Coordinating with Global team to define/modify action codes/status codes in the internal system as per the requirement.Producing management information, including KPIs and reports. Planning all the activities related to the ATMs operations. Show less



Inbox Business Technologies

• Pakistan
• IT Services and IT Consulting
• 500 - 600 Employee

• Associate Project Manager

  • Apr 2014 - Jul 2015

  Entirely responsible for complete Project life cycle of two assigned projects with PTCL from initiation to User accepting test. I. Email Stabilization Project: Email Archiving solution of EMC product i.e Centera & Source one & MS Exchange 2007 upgrade to MS Exchange 2013. II. Oracle Exadata: Hardware & Migration of DBs Key Responsibilities: Providing direction and technical expertise in design, development and systems integration To make quick decisions and solve technical problems to provide an efficient environment for project implementation Meeting regularly with senior managers, stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems. Defining project scope, objectives, milestones and deliverables. Pro-actively managed project risks and issues to minimize their impact on the project Updating project plans to include agreed changes Show less



Tower Technologies pvt. (LTD)

• Project Coordinator

  • Apr 2009 - Dec 2013

  Deployed & implemented Management System in university with my team & upgraded university from manual system to Auto Management system Performed DBA role, including daily data backup and retrieval. Configuration and testing of any changes/Upgradation in the ORA10g DB & Web portal. Coordinating with HODs to analyze the requirement & Approving the Change Request for the process improvement. Act as a leading Role for the Process improvement to enhance the Admission/ registration /Fee payment process for students. Coordinating with Project managers & Technical team for Required changes & upgrading Management System. Assigning role & responsibilities of all staff members of university. Producing performance & analysis Report on weekly basis Show less