Butler

• Apr 2023 - Present

Customer Care

• Oct 2022 - Apr 2023

-Supporting events with the aim for establishing relationship with consumers -Provide alternative solutions that are effective and efficient for resolving complaints to increase customer satisfaction -Provide timely and accurate responses to Customer inquiries and requests -Processing consumer membership data (PT Toys Kingdom Indonesia) -Maintain good relations customer with creating the programs (events) -Coordination with Ace Hardware, informa, Toys Kingdom store teams in Indonesia to maintain customer relationships. -Handling customers by Live Chat and Whatsapp (Ace Hardware, Informa, F&B ID,Selma and Toys Kingdom) -Handling WA delivery fo big order and events F&B ID (Chatime, Gindaco, and Cupbop) -Operate Lenna AI Omni Channel -Handling chat customer chatime marketplace (Tokopedia, Shopee and Blibli.com) Show less

Administrative Assistant

• May 2021 - Oct 2021

Arrangement of meeting agendas, rooms, business trips and other needs Prepare reports, data or document needs Attended official visits to various regions Created database Supporting set up a workshop Arrangement of meeting agendas, rooms, business trips and other needs Prepare reports, data or document needs Attended official visits to various regions Created database Supporting set up a workshop

Ticketing and Reservation

• Jul 2019 - Oct 2019

Help officer for booking transportation such us airlines, train, rent car Making a datebase travel agent Help officer for booking transportation such us airlines, train, rent car Making a datebase travel agent

Reservation

• Jun 2019 - Jul 2019

Serving guest Provide recommendations of tour packages Offering tour packages Serving guest Provide recommendations of tour packages Offering tour packages