Infrastructure Engineer

• sty 2023 - – obecnie

End User Engineer

• cze 2020 - – obecnie

o Manage and maintain a list of client’s assets and inventorieso Manage onboarding and offboarding of EU and devices via AD and AAD\Intuneo Manage users in an MS365 (AAD) / Hybrid Environment / ADo Provide basic administration, monitoring and patching of various infrastructure such as firewall (Meraki\FortiGate\Sophos), and servers (Windows\ESXi)o Frontend deployment of EUC (windows, apple devices) via manual, Intune, SCCM or MDT methodso Liaise with vendor for quotation of EUC devices and networking infrastructure, and licenseso Initiate and participate in various tech refresh for EUC, firewall, server, networking equipmento Ensure regular backup and restoration of EUC and servers via Acronis, Shadow Protect and Veeamo Provide remote and onsite support for L1\L2 EU issues and L1 infrastructure issues for clients in various industries such as retail, pharmaceutical, energy, financeo Liaise with respective clients’ HQ IT in France for various escalation

Technical Support Engineer

• sty 2016 - lut 2020

o Provided L1 and L2 technical support for desktops, laptops, mac devices, servers, firewall, NAS and other network devices, including repairs and liaison with OEMo Plan and deploy new networks for clients in their new offices, and assist them with site relocationo Design and deploy wireless networks such as Ruckus and Ubiquitio Manage and maintain a list of client’s assets and inventorieso Liaise with vendor for quotation for EUC deviceso Worked on budgeting for client companies (CapEx and OpEx) for each FYo Deployment of EUC devices via manual and SCCM o Deployment and maintenance of Servers (e.g. Exchange) and Firewall (e.g. Sophos, Fortigate)o Ensure user’s data on EU devices, servers are regularly backed up, and provide restoration services where neededo Familiar with Office 365 and basic SharePoint administrationo Provided technical advice and troubleshooting to clientso Worked with teams across different time zones, for IP telephony, user account creation, and application troubleshooting

Events Assistant

• sie 2015 - lis 2015

o Provide technical support and advice on-site at MND’s (Client) Family SG50 exhibition – “50 Years of Transforming Our City, Our Home”o Liaise with vendors on-site to rectify and improve exhibitso Assist Project Team to ensure smooth running of the exhibition daily o Provide technical support and advice on-site at MND’s (Client) Family SG50 exhibition – “50 Years of Transforming Our City, Our Home”o Liaise with vendors on-site to rectify and improve exhibitso Assist Project Team to ensure smooth running of the exhibition daily

Desktop Support Engineer

• sty 2011 - cze 2011

o Provided 24\7 IT Support to over 1000 Staff of SGX and Partners, especially on major launch events by SGXo Attended to problems faced by SGX Senior Management (Chairman, CEO, President Level) personallyo Introduced new work procedures for the Desktop Support Engineer Team, resulting in user related cases to be solved in 50% of the timeo Liaised with vendors to provide backend maintenance, technological and logistical support for SGX o Provided 24\7 IT Support to over 1000 Staff of SGX and Partners, especially on major launch events by SGXo Attended to problems faced by SGX Senior Management (Chairman, CEO, President Level) personallyo Introduced new work procedures for the Desktop Support Engineer Team, resulting in user related cases to be solved in 50% of the timeo Liaised with vendors to provide backend maintenance, technological and logistical support for SGX