Farhan Ali
Staff Software Engineer at Citrix- Claim this Profile
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Bio
Credentials
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Learn Python Basics
ProgramizDec, 2022- Nov, 2024 -
AWS: Networking
LinkedInAug, 2022- Nov, 2024 -
Kepner-Tregoe Process Coach Certification
Kepner-TregoeMar, 2016- Nov, 2024 -
Aviatrix Certified Engineer - Multi-Cloud Network Associate
AviatrixAug, 2020- Nov, 2024 -
Amazon Web Services Solutions Architect Associate
_internal -
Certified ScrumMaster (CSM)
Citrix -
Cisco Certified Network Associate Security (CCNA)
Cisco -
Citrix Certified Administrator (CCA)
Citrix -
Citrix Certified Administrator for Citrix Access Gateway 9 Enterprise Edition
Citrix -
Citrix Certified Administrator for Citrix NetScaler 10
Citrix -
Citrix Certified Administrator for Citrix NetScaler 9
Citrix -
Citrix Certified Administrator for XenApp 6
Citrix -
Citrix Certified Associate - Virtualization (CCE - V)
Citrix -
Citrix Certified Sales Professional (CCSP)
Citrix -
Juniper Networks Certified Associate - Junos (JNCIA-Junos)
Juniper Networks -
Juniper Networks Certified Internet Associate (JNCIP-E)
Juniper Networks -
Juniper Networks Certified Internet Professional (JNCIP-E)
Juniper Networks -
Kepner-Tregoe Coach Certification
Kepner-Tregoe -
Microsoft Certified Solutions Associate (MCSA)
_internal
Experience
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Citrix
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United States
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Software Development
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700 & Above Employee
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Staff Software Engineer
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Mar 2020 - Present
• Developing ADC related features in AWS cloud and Bug fixing• Features Developed in Citrix ADC on AWS :- High Availability support in AWS ( same zone, across zone, ipv6, private ip) , Backend Autoscaling, AWS Lambda with ADC, CFT and Route 53 usage with ADC• Act as a backup support for Azure• Handling escalated Customer issues, Sales queries and Design related issues and driving them to resolution• Creating AWS Design topologies for ADC, POC for customer challenges, Creation of simple cloud tools, maintaining citrix docs, discussions and publishing blogs https://www.citrix.com/blogs/author/farhana/ https://discussions.citrix.com/profile/11592972-farhana/ • Proposing new ideas with ADC for future growth in AWS cloud. • Conducting AWS Features session for Sales Team and support Escalation Team. Show less
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Senior Software Engineer 2
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Sep 2019 - Mar 2020
Amazon Web Services Testing and Microsoft AzureAWS Automation using PAWS/PythonsELB,Route53,Autoscaling,Instance provisioning, VPN, Public/private Subnetting, VPC,EC2 etcNetscaler SDX platform testingProvisioning,Clustering, Throughput testing,VlanPerl/Python scriptingAnsible/Boto3 automation
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Senior Technical Account Manager
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Sep 2016 - Sep 2019
• Help Customer Successfully Adopt Citrix Products • Build Solutions, provide Technical Guidance and advocate the customer• Make Customer environment Healthy while reducing cost and complexity• Developing trust relationship with customer, understanding there business needs and technical challenge• Drive technical discussions regarding incidents, trade-offs, and risk management with Presentation at customer site• proactively find opportunities for customers to gain additional value from Citrix Products and new Features• Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise• Solve a variety of problems across different customers as they migrate their workloads to the cloud• Uplift customer capabilities by running workshops, brown bag sessions, etc. Show less
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Senior Escalation Engineer
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Jun 2014 - Sep 2016
* Configuration, Troubleshooting, Optimization, Migration, Report Bug, • Resolve the Problem cases received via Web and through Calls.• Replicate customer environments to reproduce unresolved issues and recommend solutions to Optimize network.• Investigate Root Cause Analysis of the Incident and convey the Preventive measures to avoid Reoccurrence.• Support the Migration and Network Change Operations through a Scheduled Maintenance Window.• Execute Software Upgrades and Downgrades depending upon the typical requirements and recommendations.• Report Bugs and Feature Enhancement requests to the Advanced Engineering teams.• Validate Hardware failures and provide replacement part(s) in accordance with the Hardware Replacement Support Plan.• Mentoring Team on various Networking Technologies conducting Training sessions ,Tech Talks and Documentations. Show less
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Escalation Engineer
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Jun 2012 - Jun 2014
* Interacting with Customers and Business Partners regarding their end customer network issues.* Handling Escalations from Frontline Technical Support team.* Troubleshooting & resolving network and hardware issues/problems reported in customers’ network.* Testing / simulating customer issues in lab environment.* Raising Problem reports with Engineering (developers) for code level analysis.* Reviewing Release notes for new GA firmware releases.* Reviewing/Creating Knowledge base articles and validating their current relevance.* Case assignment duty on round robin basis.* Conduct training for Frontline and Escalation support team new hires. Show less
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Juniper Networks
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United States
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Software Development
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700 & Above Employee
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Senior system engineer
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Mar 2009 - Jun 2012
* Interacting with Customers and Business Partners regarding their end customer network issues. * Troubleshooting & resolving network and hardware issues/problems reported in customers’ network (LAN / WAN). * Assisting with initial and advanced configuration. * Staging / simulating customers’ network environment/issues in the TAC lab for advanced troubleshooting. * Handling Priority-1, high visibility and critical customer cases directly. * Handling Escalations from Tier-1 engineers including on-call escalation for critical environments/irate customers. * Evaluating and rating trainees and potential Tier-2 engineers before they assessed by Juniper Advanced TAC. * Testing and confirming bugs reported before escalating to Engineering. * Authorizing RMA for faulty hardware. Show less
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Education
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2004 - 2008
Anna University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering -
Kendriya Vidyalaya
Science, Airforce Avadi
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