Experience

ICS Group of Companies

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Executive

  • Jul 2018 - Present



Digital Globe Services

• United States
• Advertising Services
• 1 - 100 Employee

• • Dec 2014 - Jun 2018

  • Plan, implement, install, operate and maintain systems hardware, software applications.• Installing, Configuring and Hardware Troubleshooting of Desktops, Laptops and Printers.• Solving technical problems in different operating systems and Networks.• Providing support for windows, all Microsoft products and other applications.• E-mail client configuration and support (Microsoft Outlook).• Assisting the network team with support requests.• Resolve Call Center Hardware/Software issues.• Manage hardware for call center staff for smooth operations• Providing support to users remotely.• Configuration and Troubleshooting of Cisco IP Phone devices• Provide support by configuring IP (static/DHCP), DNS and proxy settings. • Installation & designing network infrastructure for local area network.• Responsible for new system installations, upgrades and maintenance.• Antivirus installation, web based console management, scan and update.• Configuring Wi-Fi devices and setup Wi-Fi connection and provide user end connectivity.• Performing QA manual audit of websites for running production sites.• Manage hardware for call center staff for smooth operations.• Setting up new users accounts and profiles and dealing with password issues.• Setting up new users accounts and profiles and dealing with password issues.• Testing and evaluating new technology.• Providing support to network and system administrators in data center for the connectivity of servers.• Managing LAN environment including port patching, nodes calculation. Creating and implementing sops.• In-House CRM Support• Whole Call Center Building transition from one building to another with Zero Downtime. Show less

• • Sep 2014 - Dec 2014

  Installing and configuring computer hardware operating systems and applications, Monitoring andmaintaining computer systems.Troubleshooting system and network problems, diagnosing and solving hardware or software faults.



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee

  • Aug 2014 - Sep 2014

  Monitored the status and Power Alarms of Sites through Huawei Software M2000 and made hourly based reports about the status of sites. Monitored the status and Power Alarms of Sites through Huawei Software M2000 and made hourly based reports about the status of sites.