Managing Partner

• Jan 2021 - Present

Business Development-Country manager

• Jul 2019 - Mar 2020

Operations and Business Development Manager– Group coordinator (Reporting to CEO) • Established the company and office in Abidjan- full legal and logistic setup • Hired and trained required staff (admin, sales, account managers and technical personnel) • Defined and supervised the implementation of sales and marketing strategies in alignment with the company’s vision and priorities • Supported the team in identifying potential clients as well as negotiating and closing deals • Researching organizations and individuals to find new opportunities • Set clear sales targets and processes to assess sales team’s efficiency • Assessed qualified leads generated by sales team to convert them into potential deals • Contacted potential clients to establish rapport and discuss potential partnerships • Developed quotes and proposals for clients and negotiated the tenders, quotations and bids with them • Ensure efficient measures and rules to track for customer complaints and concerns • Trained staff how to control and maintain an excellent pre and post selling phase workflow • Planned and oversaw new marketing initiatives Show less

Commercial Manager

• Sep 2015 - Jul 2019

Commercial and sales Manager – Ghana/ Nigeria • Developed and Implemented new marketing and sales strategies to enhance the business. • Succeeded to penetrate the market in Nigeria and improved business in Ghana to reach more than 60% of market share. • Lead, supervised and assisted the sales team in closing deals and sourcing potential future clients. • Created a network with architects and contractors and built a business relationship with them. • Got awarded and supervised the completion of luxurious skyscrapers with total cost of 20m dollars+ each. • Negotiated tenders, quotations and bids with clients and developers. Show less

Country Manager

• Oct 2017 - Jun 2019

Operations and Business Development Manager – Ivory Coast (Reporting to CEO) • Set up the business including all legal and governmental procedures • Assessed the existing sales processes and introduced initiatives to define and achieve targets, monitor performance periodically and define next steps • Defined sales strategies and ensured strategic priorities are being met by periodically monitoring OKRs and KPIs • Conducted the required research and prework to define customer needs and identify prospective clients • Analyzed reports from sales/commercial teams to assess new leads and potential clients • Negotiated with potential clients and stakeholders to ensure proper closing of deals • Supported the team in prioritizing tasks and projects in alignment with clients’ expectations and requirements • Worked closely with the technical team to exchange new technologies and services • Managed key stakeholders around the region (Nigeria and Ghana) to ensure cross-collaboration and encourage knowledge sharing • Managed P&L and continuously weighed the cost/benefits of various options to determine the best course of action to achieve goals and maximize profit Show less

Sales and Administrative Manager

• Sep 2014 - May 2015

Sales and Admin Manager • Supervised, trained and assisted a team of 10 sales people • Established a relationship with existing clients to increase their loyalty and understand their needs • Prepared forecasts and supervised implementations of sales strategies by sales team • Created sales goals and objectives as well as incentives for sales team • Determined annual unit and gross profit, analyzing results and report to group general manager • Followed up on payments with finance departments to eliminate liabilities and credits Show less

Customer Services-Customer experience

• May 2013 - Aug 2014

Lebanese National Airlines – leading airlines in the Middle East region. Assistant to the director of customer services (customer experience) • Evaluated the existing frequent flyers program and recommended improvements to the program • Handled the relation between “Sky team” organization and MEA customer experience department • Supervised and implemented “Sky team” rules at Beirut airport and MEA stations around the world • Attended workshops and conferences with “Sky team” in Beirut airport with international airlines • Tracked call center activities to identify gaps and rooms for improvements with client’s complaints. Show less

CO-founder Sales and admin Manager

• Jan 2010 - Apr 2013

First digital (LED screens) outdoor advertising company in the Lebanese market Co-founder / Sales/ Admin and Key accounts Manager • Set up the business; advertising network location, procurement of screens, work model. • Recruited, trained and led the sales team consisting of 7 employees • Held meetings with advertising agencies and clients to negotiate packages and close deals • Created sales programs and processes for the team to develop their selling skills and enhance their efficiency • Followed up daily with the team and reviewed sales reports to evaluate employees’ performance Show less