Experience

CR2

• Ireland
• Banking
• 100 - 200 Employee

• Senior Technical Business Analyst

  • Oct 2022 - Present



Sitech

• Jordan
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst - Digital Banking

  • Jan 2022 - Oct 2022

  ● Identify business needs, software problems, and goals by conferring with client; evaluating procedures and processes. ● Understand and document current processes and flows for multiple systems and subsystems with user roles and privileges. ● Gather user and system requirements, document all findings in SRS document, PRD document, etc. ● Translate non-technical requirements into technical software specifications.● Prepare, evaluate, and prioritize data mapping, diagrams, flowcharts, and alternative workflow solutions for engineers to follow. ● Coordinate with the engineering teams to produce software. ● Manage the set-up and configuration of systems. ● Validate results by testing software. ● Ensure operation by training client personnel and providing support. ● Develop and implement maintenance procedures, monitor software health, gather statistics and troubleshoot reported errors and alarms. ● Perform software upgrades to meet the business and user needs. ● Implement best practices for scalability, supportability, ease of maintenance, and software performance. ● Provide reference by writing documentation. ● Work closely with the user experience teams to ensure an end to end process and experience. ● Clarify requirements and help the user experience teams understand the business and user needs. ● Brainstorm ideas, layouts, and contribute to the development of the design prototypes.



ICS Financial Systems - ICSFS

• United Kingdom
• Software Development
• 100 - 200 Employee

• Business System Analyst (Cards & Payments Specialist)

  • Apr 2013 - Dec 2021

  - Studying business functions; gathering information; evaluating output requirements and formats to determine operational objectives. - Analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. - Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. - Create detailed plans for execution and implementation of new processes. - Provide leadership and/or guidance to other technical professionals. - Use appropriate verification techniques to manage changes in project scope. - Evaluate the Problems/Opportunities reported by stakeholders and provide on-going solutions. - Oversee the life cycle of changes to business systems and prepare detailed reports for executive management.

• Analyst Programmer

  • Feb 2010 - Mar 2013

  - Identify, prioritize and execute tasks in the software development life cycle. - Develop new products according to the provided SRS document. - Perform validation and verification testing. - Create and Maintain comprehensive product documentation. - Suggests technical alternatives and improves processes and operations. - Review and debug code. - Supports and guide other developers within the team.



Computer & communications systems (CCS)

• System Developer

  • Sep 2009 - Jan 2010

  - Develop and program new oracle forms and/or reports requested by banks.- Testing the new developed forms using standard methods and techniques.- Creating specification sheet, release sheet, and product information sheet about the new products being developed - Develop and program new oracle forms and/or reports requested by banks.- Testing the new developed forms using standard methods and techniques.- Creating specification sheet, release sheet, and product information sheet about the new products being developed



PC-ZONE

• Jordan
• Retail
• 1 - 100 Employee

• Show Room Sales Engineer

  • Aug 2006 - Jul 2009

  - Advise our customer for the perfect computer systems the company has that meets their needs by providing technical details for this product with brief comparison with other available products. I have utilized my experience and education in quality management in improving the current processes. - Fulfill our customers needs in the current products.- Test and review new products using scientific methods and techniques.- Creating presentations, paper work, or product information sheet about the new products being sold in showroom for utilizing the team knowledge. - Fixing problems faced by our customers in using and maintaining our products or even their own products.