Social Media Content Manager

• Dec 2021 - Present

• Create, manage, and execute written and graphic content for clients on Facebook, Instagram, Twitter, Pinterest, LinkedIn and TikTok. • Create, manage, and execute paid social media strategies for clients on Facebook, Instagram, and LinkedIn. • Identify insights monthly on key metrics such as impressions, engagement, engagement rate, click-through rate, etc. • Monitor social media channel trends for organic and paid strategy work. • Design social content concept decks via Google Slides. • Design graphic and video content via Canva, Adobe Photoshop, or Premiere Pro. • Publish blog content via WordPress. • Assist with QA Department on web work. • Manage personal workload through Teamwork, Milanote, Jira, and Slack. Show less

Communications & Development Coordinator

• Oct 2019 - Dec 2021

• Create custom internal and external written, graphic, and video content. • Take the design lead on quarterly and yearly donor communication pieces/ mailers. • Compose and schedule monthly newsletter to 4,000+ donors. • Manage social media (Facebook, Instagram, Twitter, LinkedIn & YouTube) and online (website) presence. Schedule daily, weekly and monthly posts and stories. Analyze reach for weekly posts to implement new strategies. • Assist with back-end logistics for Stripe processing for donations. • Manage back-end technical logistics for events (ticketing, livestreams) • Manage the written and email acknowledgment process for donations. • Design and order business cards. • Work with team on any other miscellaneous projects. Show less

Event Team Staff

• Jul 2014 - Aug 2020

• Manage a team of 10-15 workers to successfully execute the Family Fun Day Button Program. • Staff 8 - 10 different locations spread out among the Indiana Convention Center and Lucas Oil Stadium. • Spread awareness of the program by staffing members to canvas areas of the Convention Center to inform them about the program and rules. • Schedule team members based on availability and event team status. • De-escalate negative customer service situations with attendees. • Delegate tasks and projects to event staff members. Show less

Operations Manager of #INBDC19

• Jun 2019 - Sep 2019

• Coordinate speakers and sponsors for Midwest's largest tech conference, Indy Big Data. • Maintain indybigdata.com's creative content. • Create the master electronic presentation and guide for the day of show. • Handle all onsite event logistics: exhibit hall layout, contracts, and proposals. • Manage projects and marketing initiatives by utilizing: Google Drive, Docs, & Sheets, Trello, and Slack. • Create marketing materials, such as the agenda and the onsite program guide. • Build and expand tech client portfolio. • Manage Indy Big Data's social media platforms and creative content: Facebook, Twitter, Instagram, & LinkedIn. Show less

Sales Representative

• Feb 2019 - Jun 2019

Director of Events & Community Outreach

• Dec 2018 - Feb 2019

• Coordinate Books & Brews events for all locations, which includes: scheduling, staffing, cost of product, and implementation of themes based on trends. • Help with technical writing for corporate policies, menu, scripts for short films, and social media initiatives.

Community Blog Admin

• Oct 2018 - Feb 2019

• Manage the content for Books & Brews' Community Blog: booksnbrews.blog

Taproom Manager

• Aug 2018 - Jan 2019

• Interview prospective employees. • Manage a team of 10 employees.• Schedule employees based on availability.• Coordinate on-site board game events.

Shift Lead

• Jun 2018 - Aug 2018

Brewlegger

• May 2018 - Jun 2018

Account Specialist

• Dec 2016 - May 2018

• Coorespond with end users via email, chat and telephone. • De-escalate negative customer service situations. •Provide technical support. • Coorespond with end users via email, chat and telephone. • De-escalate negative customer service situations. •Provide technical support.

Editor-In-Chief/ Writer

• May 2015 - Jan 2018

• Oversee a staff of 25 writers to develop daily popular culture-relevant content. • Edit and format articles • Coordinated launch of omnibusjournal.com • Organize social media and advertising. • Oversee a staff of 25 writers to develop daily popular culture-relevant content. • Edit and format articles • Coordinated launch of omnibusjournal.com • Organize social media and advertising.

Team Lead

• Aug 2015 - Dec 2016

• Lead a team of 8 to hit company and department sales goals• Kept track of agent’s attendance and adherence to company policies• Coached agents on policies, product knowledge, and sales.• Delegated tasks and projects to agents to fulfill daily workload.

Quality Assurance

• Apr 2015 - Jul 2015

• Listen to live calls and communicate feedback to Team Leads and Supervisors.• Educate agents on policies, customer experience, and sales.

Guitar Center Sales Representative

• Nov 2014 - Apr 2015

• Assist customers with their accounts.• Set up orders through Guitarcenter.com.• Answer inquiries about accounts through email as well as online chat.

Key Holder

• Aug 2013 - Nov 2014

• Perform customer service. • Keep up-to-date on personal sales goals and store sales goals. • Supervise associates on the sales floor. • Create fun ways to promote products via the store’s Facebook page. • Perform customer service. • Keep up-to-date on personal sales goals and store sales goals. • Supervise associates on the sales floor. • Create fun ways to promote products via the store’s Facebook page.

Intern

• Aug 2013 - Dec 2013

• Spread the word on-campus about Course Hero Knowledge Drive. • Managed a team of 10+ to achieve weekly goals. • Maintained flow of study materials from team. • Completed daily, weekly, and monthly goals to donate books to Africa. • Spread the word on-campus about Course Hero Knowledge Drive. • Managed a team of 10+ to achieve weekly goals. • Maintained flow of study materials from team. • Completed daily, weekly, and monthly goals to donate books to Africa.

Scanning Technician

• Jun 2012 - May 2013

• Categorized reports based on subject matter. • Established online presence through social media. • Maintained and cleaned old documents. • Created training material for new hires. • Categorized reports based on subject matter. • Established online presence through social media. • Maintained and cleaned old documents. • Created training material for new hires.

Reporter/ Photographer/ Ad Designer

• Jan 2008 - Dec 2012

I wore different hats at the Indiana Statesman, I would write, take pictures, as well as design ads. I wrote every type of story while I was employed there, everything from opinion pieces to feature stories on musicians to music reviews to even news stories. I also would go to different events and capture certain events on camera, such as concerts and protests. I wore different hats at the Indiana Statesman, I would write, take pictures, as well as design ads. I wrote every type of story while I was employed there, everything from opinion pieces to feature stories on musicians to music reviews to even news stories. I also would go to different events and capture certain events on camera, such as concerts and protests.