Experience

Helping Solutions

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Social Support Worker

  • Mar 2022 - Present

  Providing physical support which may include helping with household tasks and personal care. Providing emotional support for an individual and their families. Supporting and helping with health care needs, including routine checks or administrating medication. Encouraging and supporting the development of personal skills through hobbies and interests. Teaching life skills, such as shopping, using public transport and paying for bills. Working with other healthcare professionals to ensure that all care needs meet the highest possible standards. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • May 2021 - Mar 2022

  Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings. Process all guest check-ins by confirming reservations, issuing and activating bookings. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all payment types such as room charges, cash, checks, debit, or credit. Show less



UTS Marketing

• Australia
• Higher Education
• 1 - 100 Employee

• Team Leader

  • Jun 2014 - Sep 2014

  Managing team member to promote and sell client’s product for life and banca insurans by phone calls. Drive the team members to meet the Individual & Team KPI, generate and maximizing revenue to the client. To coach, create, enhance and retain high caliber TSEs, achieving TSE KPI (Career) and sales target (monetary). Managing team member to promote and sell client’s product for life and banca insurans by phone calls. Drive the team members to meet the Individual & Team KPI, generate and maximizing revenue to the client. To coach, create, enhance and retain high caliber TSEs, achieving TSE KPI (Career) and sales target (monetary).



Maybank

• Malaysia
• Banking
• 700 & Above Employee

• Senior Outbound Sales Executive

  • Jun 2010 - Jun 2014

  Work Description : 1) Contacting prospective clients over the phone via an outbound call, with the aim of ultimately selling Maybank Berhad’s products and services. 2) Serve as a sales representative and closing case on daily basis to meet the target given by the management. 3) Primarily focus on the selling of Personal loan and Personal Accident Insurance (PA) from ETIQA Insurance Bhd. 4) Supervised and coordinated the smooth running of line department, by managing personal performance and productivity and team as well. 5) Preparing the personal sales monthly report include and giving the ideas for the continuous improvement, strengthen the business within team members and call floor. 6) To ensure the integrity is uphold at all time simultaneously all procedures, policies and guidelines are adhered strictly following bank rules and regulation. 7) To promote teamwork among the team members and across teams, and maintain conducive and harmonious working environment. To be coached and mentor to the new comers in driving and motivating those to deliver superior customer service despite stressful and challenging work nature whilst striving to keep the environment exciting and engaging. 8) Major recognition: - 1 of the top 10 telesales executives qualified for COBAHAS 2011 - Highest Achiever for La Liga Challenge (Internal Sales Challenge) 2011 - Highest Achiever (July – September) Quarterly Sales Challenge 2011 - Highest Achiever for Olympic Challenge (Sales Challenge) 2011 - Personal Loan Highest Sales Challenge achiever (Q1 & Q2) 2012 - Representing Maybank for the finalist of Malaysia Contact Centre Industry Award (CCAM) 2012 & 2013 - 1st Half Challenge – Top Personal Loan Achiever (Q1 & Q2) 2013 - 3rd Place for Best Telemarketer Open Category of Malaysia Contact Centre Industry Award (CCAM) 2013 Show less



OCBC Bank

• Indonesia
• Banking
• 700 & Above Employee

• Business Development Executive

  • Jun 2008 - May 2010

  Work Description : 1) Responsible for the development and growth of the Branch’s Portfolio which consist of wealth products, loans, deposits and any other banking business of the branch to ensure the business target are met. 2) Process new and additional loan applications under Business Loan (SME) and Commercial Property Loan. 3) Conduct interview and site-visit to the borrower premise. Maintain a good relationship with panel solicitors, property developer, property agent and consultant and also with the branches. 4) Manage to do a cross-selling for a bank’s product to the customer such as Current Account-I, Short Term Money Market-I, Easy Pro-Check and Velocity Internet Banking. 5) Provide high quality servicing to bank’s portfolio of high net worth clients. 6) To support business development and the products to the nearest geographical area. 7) Manage and increase wealth of clients with suitable products of client’s risk appetite. 8) Procured Corporate Management business and acquiring new bank clients to increase bank’s revenue. Show less



RHB Banking Group

• Malaysia
• Financial Services
• 700 & Above Employee

• Senior Sales Executive

  • Dec 2006 - May 2008

  Work Description : 1) Promoting and sells Bank’s products such as Loans, Credit Card, Balance Transfer and Insurance via phone call. 2) Handling products with high profit and quality such as mortgage, commercial property loan and ASB loan to the target market. Build a good rapport with other sales channel etc: branches, direct sales, lawyer, developer and property agents. 3) A strong communication skill is absolutely required in order to convince customer to enjoy the benefits of the products. 4) The fluent usage of language as well as the consistent confident level is applicable through the job task. 5) Conduct short training to the new comers to ensure sales call and personal confident in hands. Etc: buddy system and mentor & mentee programs. 6) Conduct team briefing for team members on product/procedural updates/changes and on quality related issues as necessary and be a center of knowledge to others. 7) Major Recognition: - Consultative Telemarketing by Omnitouch 2007 - Monthly Top Performer 2007/2008 Show less



Putrajaya Marriott Hotel

• Malaysia
• Hospitality
• 1 - 100 Employee

• Food And Beverage Attendant

  • May 2003 - Nov 2006

  Great customer and answer their questions about menu items and specials. Clean assigned work areas, dinning tables and serving counters. Serve food and drink to customer. Great customer and answer their questions about menu items and specials. Clean assigned work areas, dinning tables and serving counters. Serve food and drink to customer.



Permodalan Nasional Berhad

• Malaysia
• Investment Management
• 700 & Above Employee

• Industrial Trainee

  • Jan 2005 - Mar 2005

  Work Description : 1) Responsible for promoting and organized PNBi programs such as developing and managing the courses/classes and handling a part of the company’s marketing plan. Work Description : 1) Responsible for promoting and organized PNBi programs such as developing and managing the courses/classes and handling a part of the company’s marketing plan.