Senior DevOps Engineer

• Jan 2022 - Present

DevOps Engineer

• Oct 2019 - Jan 2022

● Automate manual processes● Maintain Kubernetes clusters and fleet of EC2 instances● Implement new initiatives/projects● Contribute to developing a roadmap● Maintain and review Terraform code● Monitor and mend production environments● Improve testing environment’s stability● On-call duty

Developer Support Engineer

• Mar 2019 - Oct 2019

● Help colleagues to accelerate delivery of features to customers● Work with engineers across the organization, understand their work and how they can be supported● Own and improve support ticket solution for engineers● Improve documentation to minimize the need for support● Improve and automate the developer onboarding process● Optimize configurations or improve tooling or scripts

Product Support Engineer

• Oct 2017 - Feb 2019

Incident Solving:o Performing root cause analysis and providing solutions in complex environments for specific fields/areaso Priority One (production down) incident handlingo Providing extended and 24x7 coverage and participating in weekend support activitieso Reporting errors to development organizations and reproducing issueso Providing Real-time support (Chat, Schedule an Expert) Knowledge Transfer:o Coaching and Mentoring of new employees or colleagues for specific taskso Continuous Knowledge Management contribution by creating Knowledge Base Articles and Wiki Documentso Performing knowledge transfer to internal staff as well as external customers & partnerso Providing Feedback to Development and/or Documentation to improve productso Delivering standard application/technology trainings and workshopso Producing e-Learning Content (Forums/Wiki to help with incident deflection) Additional Tasks:o Customer Onsite Resolutiono Collaboration with development teamso Critical Incident Management (escalation)SAP software I work with:• SAP Afaria (Mobile Device Management on-premise)• SAP Mobile Secure (Mobile Device Management cloud)• SAP Mobile Platform Server (Enterprise mobile app platform) • SAP Mobile Platform OData SDK• SAP WEB IDE• SAP Mobile Platform Kapsel (Cordova based) SDK• SAP Fiori Client• SAP Cloud Platform• SAP Cloud Platform mobile services• SAP Cloud Platform SDK for iOS and AndroidTechnology stacks I use:• Node JS / npm• Apache Cordova• SQL Servers• Fiddler / Nginx / Wireshark• Web Servers (IIS, Apache)• Postman / REST APIs• OAuth / SAML• VMware ESXi / Virtualization• Microsoft Windows Server / Active Directory• Android / iOS• Android Studio / Xcode• Git / JiraTechnology stacks I am familiar with:• SAP UI5 (MVC framework for SAP Fiori)• JavaScript / Sails (MVC framework)• Ruby / Ruby on Rails• HTML5 / CSS3 / jQuery• Linux Shell• Ansible• Docker• Jenkins• MongoDB• Google Cloud Platform Show less

Product Support Associate

• Aug 2016 - Oct 2017

Key responsibilities:Incident Solving:o Performing root cause analysis and providing solutions o Reporting errors to development organizations and reproducing issueso Sharing and documenting knowledge through creation of Wiki Documents and Knowledge Base Articleso Providing Real-time support (Chat, Schedule an Expert) in cooperation with an experienced support Additional Tasks:o Participating in weekend support/ 24x7 support activities o Participating in Knowledge Managemento Assisting Quality Assurance team with product functionality Processes:o Getting certified for various internal business processes Show less

Game show director and host

• Sep 2014 - May 2016

Director: o Control Room Operations, directing and motivating teams of two to three o Monitoring and controlling resources to maximize revenue Presenter: o Announcing programs and speaking to camera (unscripted and Customer Service: o Contacting customers by phone or Request Tracker system o Taking ownership of issues or allocating them to relevant senior managers Director: o Control Room Operations, directing and motivating teams of two to three o Monitoring and controlling resources to maximize revenue Presenter: o Announcing programs and speaking to camera (unscripted and Customer Service: o Contacting customers by phone or Request Tracker system o Taking ownership of issues or allocating them to relevant senior managers

Ruby on Rails developer intern

• Jun 2015 - Mar 2016

Back-end web development: o Implementing back-end business logic based on the Architect’s Front-end web development: o Implementing views using HTML, SCSS and Bootstrap based on UX/UI designer’s input RSpec testing: o Test Driven Development Technology stacks: • Ruby / Ruby on Rails • Apache web server • HTML, SCSS, Bootstrap • SQL servers (PostgreSQL, SQLite) • Heroku • RSpec testing Back-end web development: o Implementing back-end business logic based on the Architect’s Front-end web development: o Implementing views using HTML, SCSS and Bootstrap based on UX/UI designer’s input RSpec testing: o Test Driven Development Technology stacks: • Ruby / Ruby on Rails • Apache web server • HTML, SCSS, Bootstrap • SQL servers (PostgreSQL, SQLite) • Heroku • RSpec testing

Sales associate

• May 2012 - Sep 2012

o Customer orientation o Customer relation/assistance o Cash register o Warehouse and restocking o Closing and recovering the store o Customer orientation o Customer relation/assistance o Cash register o Warehouse and restocking o Closing and recovering the store