Experience

Terra Firma Industries

• Australia
• Utilities
• 1 - 100 Employee

• Sales Support Officer/Account Manager

  • Apr 2022 - Present

  • Proficiently communicating with the customers all over Australia over the phone and providing technical assistance regarding composite pit lids and FRP grating. • Attentively reading construction plans/drawings and identifying the location of the pit lids. • Adequately managed different projects and completed them before the deadline. • Competently prepared estimates using MS Excel for major projects under the supervision of the Business Development Manager. • Attended regular meetings and obtained feedback on my performance to enhance the knowledge in selling. • Effectively dealt with different construction companies and provided them with most suitable solutions. • Built good relationship with different councils and informed them about our product range, its uses and applications. • Worked on many infrastructure and Maintenance projects for different councils. • Co-ordinating and helping the team members to achieve desired goals and targets set by the company. • Worked closely with existing resellers to understand their needs, resulting in considerable retention revenue.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Associate Technical Support/Project Co-ordinator

  • Oct 2018 - Oct 2019

  • Effectively communicating with customers and liaising with their issues.• Handled unexpected stressful situations with a creative mindset.• Demonstrated time management skills to complete the task.• Well-informed about the Telstra products.• Nurtured customer service skills and nourished empathic mapping techniques while dealing with customers.• Executing the process to complete the customer’s requested orders and also undertaken the cancellation of an order using SIEBEL.• Accurately operated related software to resolve technical issues. Demonstrated troubleshoot using SIIAM and taken measures to resolve issues experienced by the customer.• Implementing a scheduled appointment system to assign an on-site technician for resolving a customer issue.• To organize an appointment of Technician if required after making necessary check-ups.

• Technical Support Associate

  • Oct 2018 - Oct 2019