Experience

Birds Eye UK & IE

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Customer Operations Planner

  • Sep 2016 - Present

  Analysing EPOS and ordering patterns to construct an accurate forecast for the month, quarter and annually to ensure stock holding levels are maintained at an efficient level, as well as ensuring Customer Demand will be met.Evaluating data and presenting findings to Demand Planning teams to either maintain or alter future forecast for customers entire range of products.Liasing with customers on upcoming promotions, ensuring their feedback is communicated to Demand Planning team and Sales Managers.



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Category Assistant (Boots Team)

  • Jan 2016 - Apr 2016

  Assisting Account Managers in sales, day to day operations as well as general administration duties• Managing purchase orders for account managers as well as creating Goods Receipts at the end of the event • Processing invoices to the correct Account Managers, ensuring correct ammounts and siebel codes were being used• Co-ordinated delivery of products to Boots stores and Headquarters of branded products• Carrying out research on P&G products and POS units success through saleforce.com; enabling me access store manager feedback on P&G brands and trends in customers buying patterns• Co-coordinating team meetings between account managers, P&G managements and Boots management from London to Geneva• Working closely with Account managers for Oral B, Olay, Gillette, Max Factor and Braun in helping them launch new products.



Dianna Duggan Associates

• Administration Officer

  • Jun 2014 - Sep 2015

  Worked on a project with Deloitte on behalf of the Financial Services Compensation Scheme. My responsibilities were:● Validating claimant’s application forms on the database, verifying and analysing each file has the necessary documents required for assessment by case handlers● Dealing with customer calls concerning updates on their claim, writing letters to claimants and representatives requesting vital documentation for their application forms● Proof-checking finished cases to be sent to FSCS to ensure each case is in adherence to correct format and standards● Processing requested data from FSCS and claimants regarding relevant cases and handlers● Producing accurate action reports for management.● Providing case handlers with necessary information in connection to status changes and processes, and providing daily reports to management● Providing case handlers with correct procedures as to how to proceed with their assessment of their claims through a process map● Prioritizing claims in an efficient manner for case handlers, and dealing with any claims status changes on the database● Coherent and reliable record-keeping for upcoming and on-hold cases



The New Linden Hotel

• Office Administrator

  • Jun 2013 - Aug 2013

  • Executed new bookings into the Wish Net system leveraging Microsoft Access, Word and Excel.• Responsible for quality control by confirming bookings were correct 2-4 days in advance.• Dealing with daily customer requests• Responsible for daily cash, records & report reconciliation. • Executed new bookings into the Wish Net system leveraging Microsoft Access, Word and Excel.• Responsible for quality control by confirming bookings were correct 2-4 days in advance.• Dealing with daily customer requests• Responsible for daily cash, records & report reconciliation.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Business Analyst

  • Jun 2009 - Aug 2009

  • Imported data using Microsoft Excel and Access to determine market trends in order to identify opportunities for increasing sales.• Helped consolidate cost models, asset registers and took minutes in conference calls for the Building Schools for Future project. • Imported data using Microsoft Excel and Access to determine market trends in order to identify opportunities for increasing sales.• Helped consolidate cost models, asset registers and took minutes in conference calls for the Building Schools for Future project.