ITIL Implementation Specialist And System& Methods Expert

• Jun 2020 - Present

Quality Assurance Expert

• Jul 2019 - Jun 2020

Monitoring Expert at the Asiatech Company

• Jan 2015 - Oct 2018

1. Checked and reported events related to different network layers such as PAP-IDC-ISDP2. Contributed to launched the capacity management project on OSS, Solarwinds3. Change management, Problem management, Incident management4. Documented and updated of software and TV networks5. Monitored and analyzed reports and KPI for the network on a weekly and monthly basis6. Prepared the Report of the Communications Regulatory Authority7. Updated monitoring software such as cacti, solarwinds, zabbix, oss8. Updated and modified monitoring software such as cacti, solarwinds, zabbix, oss

Quality control and inspection

• Jan 2011 - Mar 2015

1- Controled of network equipment such as Mikrotik, DSLAM., check the Availability Monitoringnetwork using software such as CACTI, Solarwinds2- Taught to Experts Contact Center and Advanced Layers Asiatech3- Inspected call centers and monitored the performance of experts4- Monitored incoming calls to call centers and VOIP 15445- Monitored the performance of Layer Advanced Experts and Asiatech VOC6- Monitored incoming calls to Advance and VOC Asiatech Layers7- Controled and checked the technical indicators of KPI such as:- Availability- Packet Loss- Latency- MTTR- MTBF- Redown- Reboot8. Checked the status of network equipment (device health testing)9. Checked the incident tickets in the network, according to ITIL10. Checked for network problems, according to ITIL11. Checked and test the configuration of the technical equipment12. Checked the registration and effectiveness of changes in network "change management"13. Checked weekly and monthly reports of technical units14. Checked and monitored of existing network equipment based on Cacti, Solarwinds and OSSsoftware15. Monitored PWA equipment16. Cooperated in the audit and evaluation of technical units according to ISO 9001: 2015 andITIL17. Cooperated on the targeting of technical indicators for the preparation of CRA declarations(Communications Regulatory Authority)