Farah Raihan Abd Jalil
Customer Relationship Executive at Maybank- Claim this Profile
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Bio
Credentials
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Certificate Examination in Investment-Linked Life Insurance
The Malaysian Insurance InstituteJan, 2019- Sep, 2024 -
Certified Investment Advisor (Unit Trust)
Federation of Investment Managers MalaysiaJan, 2019- Sep, 2024 -
Pre-Contract Examination for Insurance Agent (Life & General)
The Malaysian Insurance InstituteJan, 2019- Sep, 2024 -
Grade 6 Piano
ABRSMJun, 2010- Sep, 2024
Experience
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Maybank
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Malaysia
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Banking
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700 & Above Employee
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Customer Relationship Executive
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Feb 2022 - Present
- Handles crowd control of the branch to deliver best customer experience & service- Provide professional assistant to customer's inquiry, request and resolve issues pertaining to banking matter- Identify potential customer in order to gives best advice & opinion (cross sell) based on their banking needs, preference & suitability
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Personal Financial Advisor
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Nov 2018 - Feb 2022
• Provide financial advisory role to potential customer as well as upgrade & onboard them to become Privilege customer• Build & maintain mutual relationship with Privilege customers• Cross sell banking products (BANCA,Investment,Financing,Credit Cards,General Insurance) based on customer's needs & suitability• Assist in general banking services & inquiries
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Hap Seng Consolidated Berhad
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Malaysia
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Investment Management
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200 - 300 Employee
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Customer Care Officer
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Oct 2017 - Oct 2018
Handle Sales & After Sales National Team outbound call activities (e.g Service Follow-Up, Customer Loyalty Index, Customer Satisfaction Index) that contributes to the Weekly & Monthly Efficiency & Performance Report. Update the customer feedback inside the End of Day (EOD) Report. Provide professional assistant towards customer through inbound/outbound calls according to the Mercedes-Benz Malaysia's standard Handle Sales & After Sales National Team outbound call activities (e.g Service Follow-Up, Customer Loyalty Index, Customer Satisfaction Index) that contributes to the Weekly & Monthly Efficiency & Performance Report. Update the customer feedback inside the End of Day (EOD) Report. Provide professional assistant towards customer through inbound/outbound calls according to the Mercedes-Benz Malaysia's standard
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Asian Secrets
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United States
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Consumer Goods
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1 - 100 Employee
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Human Resources Intern
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Jul 2017 - Sep 2017
Intern Staff under HR & Admin Department. Responsible for Recruitment & Selection, JTK (Jabatan Tenaga Kerja) Report, Payroll Preparation, Employee Punctuality Report. Handle Petty Cash Management, Leave & OT Form, Office Welfare & Administrative work Intern Staff under HR & Admin Department. Responsible for Recruitment & Selection, JTK (Jabatan Tenaga Kerja) Report, Payroll Preparation, Employee Punctuality Report. Handle Petty Cash Management, Leave & OT Form, Office Welfare & Administrative work
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Cotton On Group
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Australia
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Retail
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700 & Above Employee
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Part Time Sales Associates
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Sep 2016 - May 2017
A part-timer in Retail Industry while finishing my Bachelor Degree simultaneously. Responsible for promoting sales by applying the best customer service through asking the customer’s need. Being friendly, confidence to actively interact with customers to introduce new and exciting products and drive to achieve sales budgets. Handle the money transaction during cashiering. Keeping the stores in order. A part-timer in Retail Industry while finishing my Bachelor Degree simultaneously. Responsible for promoting sales by applying the best customer service through asking the customer’s need. Being friendly, confidence to actively interact with customers to introduce new and exciting products and drive to achieve sales budgets. Handle the money transaction during cashiering. Keeping the stores in order.
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Telemarketer
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Jan 2016 - Feb 2016
Worked during 1 month Semester Break. Exposed myself in a field where customer service in particularly telemarketer is challenging yet motivating career to strive for better performance in terms of attracting more customer to sign up for the insurance package made available Worked during 1 month Semester Break. Exposed myself in a field where customer service in particularly telemarketer is challenging yet motivating career to strive for better performance in terms of attracting more customer to sign up for the insurance package made available
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Q-dees Worldwide
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Malaysia
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Education Administration Programs
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1 - 100 Employee
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Temporary Teacher
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Jun 2014 - Aug 2014
Part time job before the Degree September 2014 Intake. Handle as well as assist students in learning & teaching session. Making sure the classroom environment is interesting enough to capture the children's attention by creating classroom activities like arts & crafts, reading session, story telling corner. Being surrounded with kindergarten students helps you to develop your creative and soft skills. Part time job before the Degree September 2014 Intake. Handle as well as assist students in learning & teaching session. Making sure the classroom environment is interesting enough to capture the children's attention by creating classroom activities like arts & crafts, reading session, story telling corner. Being surrounded with kindergarten students helps you to develop your creative and soft skills.
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Education
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2014 - 2017
Universiti Malaysia Sarawak
Bachelor of Science (Human Resource Development), Human Resources Management/Personnel Administration, General -
2013 - 2014
Kedah Matriculation College
Certificates, Pure Science
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