Experience

Eshal Mining & Minerals Industries Pvt Ltd

• Pakistan
• Mining
• 1 - 100 Employee

• HR Administrative Manager

  • Jan 2022 - Present

  • Supports company operations by maintaining office systems and supervising staff.• Maintains office services by organizing office operations and procedures, controlling correspondence, and designing filing systems.• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.• Completes operational requirements by scheduling and assigning employees and following up on work results.• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.• Maintains office staff by recruiting, selecting, orienting, and training employees.• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

• Logistics Manager

  • Apr 2019 - Dec 2021

  Responsible for managing the day-to-day operations of the supply chain, and for being the main port of call for any logistical issues.Duties;• Reviewing the performance of the supply chain and identifying areas that can be improved.• Optimizing all tasks and processes within the supply chain.• Managing the sourcing, auditing, and evaluation of new suppliers.• Analyzing logistics data to identify opportunities for improvement.• Overseeing the packaging of goods for delivery.• Overseeing the arrival of stock and shipments.• Negotiating rates with local, national, and international transport companies.• Managing supplier agreements.• Investigating any logistics complaints.

• Sales Marketing Manager

  • Feb 2017 - Mar 2019

  In charge of a team of 15 sales reps, and responsible for leading the development and implementation of all marketing programs and strategic sales activities. Also in command of ensuring that the company and its customer goals are aligned and met.Duties:• Interacting with guests regularly to gain feedback on quality & service effectiveness.• Managing staff levels to ensure that key target marketing areas are always covered.• Advancing the company's strategic positioning with key accounts and strategically important geographies.• Maintaining strong and cordial relationships with corporate-level sales and marketing managers.• Identifying and monitoring the performance of competitors in the marketplace.• Providing excellent customer service to designated accounts.• Ensuring deadlines and targets are achieved whilst maintaining a high quality of service.



Warid Telecom

• Pakistan
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Oct 2013 - Jan 2017

  Responsible for talking to customers in a polite and tactful way and for resolving any service issues, billing inquiries, or complaints they may have.• Dealing with customer inquiries by telephone, email, letter, or face-to-face.• Maximizing every sales opportunity by cross-selling profitable products.• Explaining the benefits of the company’s products and services to potential customers.• Being the first point of contact with a customer.• Persuading customers to shop if they had not planned to, and encouraging them to spend more than they intended to.• Analyzing customer transactions, correcting records, and adjusting errors.• Assisting customers in making a decision about a specific product or service to buy.• Taking part in service review meetings and coming up with ideas on how to improve customer service.

• Floor Greeter

  • Feb 2013 - Sep 2013

  Responsible for working as part of a team of receptionists overseeing all of the duties associated with her role.Duties;Greeting in a professional manner any visitors who come to the reception desk.Answering phone calls, taking messages, and passing on callers to the relevant person.Maintaining the efficient operation of the reception switchboard.Arranging the office equipment in the most productive way possible.Providing secretarial and administrative support when required.Ensuring that the reception & meeting room areas are clean & welcoming.Carrying out all administrative tasks given by the office manager.Taking part in staff meetings and actively making suggestions or comments on reception-related issues.Welcoming VIP guests in a manner befitting their position.